Records Governance for Public Sector Performance and Results-Based Management Course

Course Introduction

Effective public sector performance relies on the ability of institutions to generate, manage, and utilize accurate records that reflect operational realities and support strategic decision-making. This course provides an in-depth exploration of how robust records governance strengthens accountability, transparency, and evidence-based results across government functions. It emphasizes the importance of integrating records governance into performance frameworks to ensure data integrity and institutional trust.

As governments adopt results-based management approaches, the need for reliable and timely records becomes even more critical. This course enables participants to understand how records governance supports planning, monitoring, evaluation, and reporting processes. It also highlights how quality records reduce uncertainty, guide decisions, and help public institutions demonstrate measurable progress in their mandates.

Participants will explore how modern records governance principles can enhance the credibility of performance data, particularly in environments where fragmented systems or manual records create risks of data loss, duplication, or manipulation. Real-world examples illustrate how poor records practices can derail performance evaluations and compromise policy outcomes.

The course also examines how digitization, automation, and analytics are reshaping public sector governance. It equips participants with competencies to navigate digital transformation while safeguarding data quality, privacy, and long-term accessibility. This includes understanding metadata standards, secure storage, digital continuity, and system interoperability.

Learners will gain an appreciation of how strong records governance contributes to public value creation by supporting citizen trust, fiscal discipline, program sustainability, and organizational learning. They will also engage with scenarios demonstrating how records-driven insights support strategic reforms in service delivery, policy alignment, and institutional performance monitoring.

By the end of the course, participants will be equipped to diagnose records governance gaps, design institutional strategies, and implement reforms that enhance the effectiveness, transparency, and accountability of public sector performance and results-based management systems.

Duration

5 days

Who Should Attend

• Public sector performance managers
• Records managers and information governance officers
• Monitoring and evaluation specialists
• Policy analysts and planners
• Digital transformation and e-government officers
• Internal auditors and oversight professionals
• Public administration and governance practitioners
• ICT officers supporting performance systems
• Anti-corruption and accountability professionals
• Development partners working on public sector reforms

Course Objectives

• Understand how records governance underpins performance measurement, tracking, reporting, and the broader results-based management cycle within public institutions.
• Develop the ability to assess existing records governance frameworks and identify structural, technical, and operational gaps that hinder performance outcomes.
• Strengthen institutional capacity to improve data integrity, documentation quality, and information flow necessary for effective decision-making and accountability.
• Equip participants with practical tools to design integrated digital records governance strategies aligned with performance monitoring systems.
• Enhance understanding of regulatory, ethical, and compliance requirements governing public sector records, including transparency and audit standards.
• Build participants' competence in linking data quality mechanisms with performance indicators, outcome mapping, and results frameworks.
• Provide actionable approaches for ensuring digital continuity, secure storage, metadata accuracy, and long-term preservation of performance records.
• Enable participants to design workflow, access controls, and information-sharing protocols that support reliable institutional performance management.
• Strengthen skills for leveraging analytics, dashboards, and automated reporting using well-governed records and structured performance data.
• Prepare participants to lead organizational reforms that use records governance to improve performance culture, evidence use, and public sector accountability.

Course Outline

Module 1: Foundations of Records Governance in the Public Sector

• Understanding the critical connection between records governance and institutional performance measurement.
• Principles and standards shaping public sector records governance frameworks globally and regionally.
• Key risks, gaps, and governance failures that undermine institutional performance and accountability.
• The role of reliable records in supporting evidence-based decision-making and performance improvement.

Module 2: Results-Based Management and the Role of Records

• How records support planning, target setting, and performance indicator development.
• Ensuring integrity, authenticity, and consistency of data used in RBM frameworks.
• Challenges of aligning records governance with performance reporting and results documentation.
• Best practices for integrating records governance into monitoring and evaluation cycles.

Module 3: Digital Records Governance and Performance Systems

• Evolving technologies shaping digital transformation and their impact on public sector governance.
• Metadata structures, classification systems, and indexing for performance-related digital records.
• Strategies for building interoperable systems that support seamless information flow across ministries.
• Digital continuity planning to safeguard long-term access, accuracy, and usability of records.

Module 4: Governance, Compliance, and Audit Requirements

• Legislative, regulatory, and policy frameworks guiding public records management practices.
• Records governance as a foundation for compliance audits, transparency obligations, and reporting.
• Internal controls, quality assurance, and documentation standards that strengthen oversight.
• Protecting confidentiality, privacy, and ethical management of sensitive performance information.

Module 5: Designing Records Governance Strategies for Performance Systems

• Frameworks for assessing current institutional capacity, policies, and technological readiness.
• Developing targeted reform plans that enhance data quality, flow, and institutional accountability.
• Stakeholder engagement and policy alignment approaches that support system-wide governance changes.
• Implementing governance strategies that integrate processes, people, and digital infrastructures.

Module 6: Data Quality and Institutional Performance Reporting

• Mechanisms for improving data accuracy, completeness, and verification across performance processes.
• Strengthening documentation protocols, recordkeeping tools, and evidence management.
• Linking data quality systems with performance indicators and results frameworks.
• Ensuring traceability, transparency, and reliability of reported outcomes.

Module 7: Technology, Automation, and Performance Analytics

• Leveraging digital tools to automate data capture, validation, and performance tracking functions.
• Using dashboards, analytics, and visualization tools built on well-governed records.
• System requirements for secure, scalable, and responsive performance information platforms.
• Risks and mitigation strategies associated with automated decision-support systems.

Module 8: Information Security and Risk Management in Performance Systems

• Identifying risks related to unauthorized access, data loss, manipulation, and cyber threats.
• Designing security protocols and access controls to protect performance-related records.
• Creating governance models that ensure compliance with information security standards.
• Incident response, recovery strategies, and resilience planning for digital performance systems.

Module 9: Institutional Change Management and Governance Culture

• Addressing behavioral, cultural, and structural barriers to effective records governance.
• Leading organizational change to embed accountability and evidence-use culture.
• Building workforce competencies for digital recordkeeping and results-based management.
• Strategies for sustaining reforms across political, administrative, and technical environments.

Module 10: Innovation, Future Trends, and Emerging Governance Issues

• Implications of AI, machine learning, and predictive analytics for performance governance.
• Integrating emerging technologies while maintaining data quality and ethical standards.
• Managing increasing volumes and complexity of digital records in public institutions.
• Future-ready governance models that support transparency, citizen trust, and value creation.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.

Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment:

Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.