Office Administration and Secretarial Course

Introduction

In today's fast-paced world, skilled office administrators and secretaries play a crucial role in ensuring smooth and efficient operations. This Office Administration and Secretarial Course is designed to equip participants with the essential knowledge, skills, and practical experience required to thrive in an administrative support role across various industries.

Throughout this course, participants will develop key competencies in office management, communication, business correspondence, record-keeping, scheduling, and customer service. Additionally, they will gain proficiency in organizational skills, and professional ethics, all of which are critical for success in administrative roles.

By the end of the program, participants will be prepared to handle administrative tasks with confidence, support executives effectively, and contribute to the overall efficiency of their organization. Whether you are starting your career, enhancing your skills, or seeking to transition into an office administration role, this course provides the foundation needed to succeed in a modern office environment.

Course duration

5 days

Who should attend?

This course is designed to benefit both beginners and experienced professionals by providing practical knowledge and industry-relevant skills to excel in office administration.

·         Aspiring Office Administrators and Secretaries

·         Receptionists and Clerical Staff

·         Executive and Personal Assistants

·         Business Owners and Entrepreneurs

·         Professionals Switching Careers

·         Supervisors and Managers

Course Objectives

·         Understanding office procedures and best practices

·         Effective communication and interpersonal skills

·         Time management and organizational techniques

·         Business writing and correspondence etiquette

·         Record-keeping, data management, and filing systems

·         Customer service and professionalism in the workplace

·         Event planning, travel arrangements, and meeting coordination

Course outline

Module 1: Introduction to Office Administration

• Role and Importance of Office Administrators & Secretaries
• Key Responsibilities in an Office Environment
• Workplace Ethics and Professionalism
• Understanding Organizational Structures

Module 2: Business Communication Skills

• Verbal and Non-Verbal Communication
• Business Correspondence (Emails, Letters, Reports)
• Telephone Etiquette and Handling Calls Professionally
• Customer Service and Relationship Management

Module 3: Office Management and Procedures

• Filing Systems and Record-Keeping
• Scheduling and Appointment Management
• Office Equipment and Technology
• Time Management and Prioritization Skills

Module 4: Business Writing and Documentation

• Writing Professional Emails, Memos, and Reports
• Proofreading and Editing Techniques
• Meeting Minutes and Agendas
• Legal and Confidentiality Considerations in Documentation

Module 5: Office Finance and Basic Accounting

• Handling Invoices and Payments
• Petty Cash Management
• Budgeting and Expense Tracking
• Financial Record-Keeping Basics

Module 6: Event and Meeting Planning

• Organizing Business Meetings and Conferences
• Travel Arrangements and Itinerary Planning
• Hosting and Welcoming Guests
• Office Event Coordination

Module 7: Workplace Productivity and Soft Skills

• Problem-Solving and Decision-Making Skills
• Teamwork and Collaboration
• Stress and Conflict Management
• Personal Development and Career Growth

Module 8: Office Security and Confidentiality

• Data Protection and Cybersecurity Best Practices
• Handling Sensitive Information
• Workplace Safety and Emergency Procedures

Module 9: Practical Applications and Final Assessment

• Role-Playing and Case Studies
• Practical Assignments and Office Simulations
• Certification

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808 

Terms of Payment:

Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better

Online/ On-site (Nairobi, Kenya) Training Schedule