Modern Age Office Administration and Management

Introduction

Administrative roles deal with managing the day to day functions of all business departments in an effort to reduce the total work load for senior level authorities. The main job responsibility of an office administrator is to ensure the efficient performance of all departments in an organization. They act as a connecting link between the senior management and the employees. To excel in this field and fulfil your potential as an office manager, administrator or secretary there is a great emphasis on your behavioural and interpersonal skills. This training course is designed to ensure that participants learn to remain in total control and achieve all required responsibilities in an efficient and timely fashion.

 

Duration

5 Days

 

Course Objectives

By the end of the training, the participants should be able to;

• Improve multi-tasking and priority management
• ‘Think like managers’
• Learn to make snap decisions, plan and solve office related issues
• Improve communication skills and become more assertive
• Improve relationships throughout the organisation
• Learn Emotion Management
• Develop their interpersonal skills

 

Course Content

Module 1: Assuming Control at Work

• Understanding the purpose of a task and it’s intended output
• Internal and external customer services
• Improve efficiency by looking at tasks logically
• Implement high leverage activities to improve timescale
• How to stay in control of your work through organisation and prioritisation
• How to streamline office systems to improve efficiency
• How to create an environment and culture that will improve office morale

Module 2: Critical Administrative Skills

• Look at ‘Mind Mapping’ techniques and it’s uses
• Project management techniques for meeting tight deadlines
• Planning methodologies – Introduction to Gannt chart
• The fundamental principles of Right Brain/Left Brain theory
• Problem solving techniques
• How to arrive at a decision and the various decision making tools available to us
• Meeting management and keeping concise, detailed minutes
• How to deal with multiple managers and organise the workload

Module 3: Communication Skills

• What are the different styles of communication available to us?
• How to be more assertive and get your point across
• The best way to say ‘No’ without offending colleagues
• Eradicate any discomfort caused when asserting yourself
• Display confidence in your communication
• Communication mistakes
• Conflict resolution techniques
• Understanding body language and its role in communicating
• Adjusting communication techniques in accordance to gender
• How to deal with clashing personalities
• Creating a healthy working relationship with senior managers

Module 4: Professional Self-Development

• How to improve your leadership skills
• How to improve listening skills in order to fully understand the vision and requirements of the task at hand
• Creating networks within the organisation
• Learn how to plan an effective presentation
• Learn how to deliver effective presentations with power and confidence
• Eradicate public speaking anxiety
• How to keep your audience’s attention and influence their opinion
• How to give and receive constructive criticism

Module 5: Self-Management

• Understanding the root causes of stress
• Relaxation techniques for keeping the mind and body sharp
• Building your self-confidence
• Learn how to deal with difficult situations
• Understand the life cycle of stressful thinking
• Understand the underlying principles of emotional intelligence
• How to integrate emotional intelligence into the workplace
• Methods for becoming more practical, self-aware and responsible

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Payment should be done two weeks before commence of the training, to Upskill Development account, so as to enable us prepare better for you.

Online/ On-site (Nairobi, Kenya) Training Schedule