Course Introduction
Construction and infrastructure projects are among the most complex undertakings in both public and private sectors, involving multiple stakeholders, significant financial investments, strict timelines, and intricate contractual obligations. Delays, design changes, cost overruns, unforeseen site conditions, and performance disputes frequently result in claims that can escalate into costly conflicts if not managed effectively. This training course equips professionals with advanced knowledge and practical tools to identify, assess, document, negotiate, and resolve construction claims while protecting organizational interests and maintaining project continuity.
As infrastructure investments continue to expand globally, organizations face increasing pressure to deliver projects efficiently while managing contractual risks and legal obligations. Effective claims management requires a thorough understanding of contract provisions, project documentation, delay analysis techniques, dispute avoidance mechanisms, and applicable legal principles. This course provides participants with comprehensive insights into modern construction claims practices and dispute resolution strategies that support successful project outcomes and minimize exposure to litigation and financial losses.
The course explores the entire lifecycle of construction claims, from contract formation and risk allocation through project execution, claim preparation, negotiation, adjudication, arbitration, and litigation support. Participants will learn how contractual clauses influence claim rights, how evidence should be collected and preserved, and how project records can be leveraged to support or defend claims. Emphasis is placed on practical application using real-world infrastructure and construction project scenarios.
Infrastructure disputes often arise from unclear contract terms, scope changes, schedule disruptions, contractor performance issues, payment disputes, and stakeholder conflicts. Organizations that develop strong dispute avoidance and resolution capabilities are better positioned to maintain project schedules, preserve business relationships, and protect financial resources. This course examines proactive approaches to dispute prevention while providing participants with advanced techniques for managing complex claims when disputes occur.
Emerging developments such as collaborative contracting models, digital construction technologies, Building Information Modeling (BIM), environmental compliance requirements, sustainability obligations, and evolving international dispute resolution frameworks are reshaping construction claims management practices. Participants will examine how these trends influence risk allocation, project governance, contract administration, and dispute resolution strategies across major infrastructure programs and capital projects.
Through a combination of legal principles, contract management practices, forensic analysis methods, and practical dispute resolution techniques, participants will strengthen their ability to manage construction claims effectively and support successful infrastructure delivery. The course enables professionals to make informed decisions, improve contractual compliance, enhance project governance, and reduce the financial and operational impacts of disputes throughout the project lifecycle.
Duration
10 days
Who Should Attend
- Project Directors and Infrastructure Program Managers
- Construction Contract Managers
- Procurement and Commercial Managers
- Engineers and Technical Project Leads
- Quantity Surveyors and Cost Management Specialists
- Legal Counsel and Construction Lawyers
- Claims Consultants and Dispute Resolution Specialists
- Public Infrastructure Authority Officials
- PPP Project Managers and Contract Administrators
- Construction Company Executives
- Risk Management Professionals
- Project Controls and Scheduling Specialists
Course Objectives
- Develop advanced capability to identify, assess, document, and manage construction claims throughout project lifecycles while protecting contractual rights and organizational interests.
- Strengthen understanding of construction contract provisions governing risk allocation, variations, delays, extensions of time, compensation events, and remedies.
- Build expertise in preparing robust claims supported by contractual evidence, project records, technical analysis, and legally defensible documentation.
- Enhance skills for conducting delay analysis, productivity assessments, disruption evaluations, and forensic examinations of project performance issues.
- Learn practical approaches for negotiating construction disputes and resolving conflicts before they escalate into formal legal proceedings.
- Strengthen knowledge of adjudication, arbitration, mediation, dispute boards, and litigation processes applicable to infrastructure projects.
- Develop competence in evaluating contractor, consultant, supplier, and owner claims involving cost overruns, delays, defects, and performance failures.
- Gain expertise in administering contract changes, variations, compensation events, and project modifications while minimizing dispute exposure.
- Understand emerging legal and regulatory developments affecting construction contracts, infrastructure governance, sustainability obligations, and project delivery.
- Improve organizational capabilities for dispute avoidance through effective contract administration, communication management, and project governance systems.
- Learn methods for quantifying damages, calculating entitlement, evaluating remedies, and supporting financial recovery strategies in complex disputes.
- Strengthen strategic decision-making skills for managing infrastructure claims, preserving stakeholder relationships, and achieving successful project outcomes.
Course Outline
Module 1: Foundations of Construction Claims Management
- Understanding construction claims concepts, classifications, legal foundations, and project implications across infrastructure sectors
- Roles and responsibilities of project owners, contractors, consultants, and stakeholders in claims administration processes
- Common causes of claims arising from project planning, execution, governance, and contract management failures
- Establishing effective claims management frameworks aligned with organizational objectives and project requirements
Module 2: Construction Contract Frameworks and Risk Allocation
- Analysis of standard construction contracts and infrastructure project delivery agreements used internationally
- Contractual allocation of risks, liabilities, obligations, and responsibilities among project stakeholders
- Interpretation of key clauses governing claims, remedies, compensation, and dispute resolution procedures
- Managing contractual compliance requirements throughout project implementation and contract administration
Module 3: Variations, Change Orders, and Scope Management
- Administration of project changes and contractual variation management procedures effectively
- Evaluating entitlement arising from scope modifications and employer-directed changes during execution
- Documentation requirements supporting compensation claims resulting from project changes and revisions
- Managing commercial implications of scope expansion and design development activities
Module 4: Delay Claims and Time Extension Management
- Principles governing project delays, critical path analysis, and schedule performance assessment
- Preparing and evaluating extension of time applications using accepted industry methodologies
- Managing concurrent delays and complex scheduling disputes affecting project completion dates
- Documentation standards supporting delay claims and schedule impact assessments
Module 5: Disruption and Productivity Claims
- Identifying disruption events affecting productivity and project performance outcomes significantly
- Measuring labor inefficiencies, resource impacts, and operational disruptions during project delivery
- Preparing disruption claims supported by evidence and productivity analysis methodologies
- Defending against unsupported productivity claims and disputed impact assessments
Module 6: Cost Claims and Financial Recovery Mechanisms
- Quantifying direct costs, indirect costs, overheads, and loss recovery claims accurately
- Financial assessment methodologies for evaluating project-related damages and compensation
- Managing escalation claims resulting from inflation, market fluctuations, and supply disruptions
- Developing evidence-based financial claims that withstand legal and commercial scrutiny
Module 7: Construction Documentation and Evidence Management
- Establishing comprehensive project record management systems supporting future claims
- Collecting, preserving, and analyzing documentary evidence throughout project execution
- Utilizing correspondence, site records, reports, and digital data as supporting evidence
- Implementing document control practices that strengthen dispute resolution readiness
Module 8: Forensic Analysis and Expert Assessment
- Applying forensic techniques to investigate project failures, delays, and contractual disputes
- Conducting root cause analysis to establish liability and contractual entitlement effectively
- Working with technical experts, consultants, and independent assessors during disputes
- Preparing expert reports and evidence packages for formal proceedings and negotiations
Module 9: Claims Preparation and Presentation
- Structuring persuasive claims submissions based on contractual and evidentiary requirements
- Developing entitlement narratives supported by facts, records, and technical analyses
- Preparing schedules, calculations, and supporting documentation for claim evaluation
- Presenting claims effectively to project stakeholders and dispute resolution forums
Module 10: Dispute Avoidance and Early Resolution Strategies
- Implementing proactive dispute prevention mechanisms throughout project delivery stages
- Establishing communication protocols that reduce misunderstandings and contractual conflicts
- Utilizing partnering, collaboration frameworks, and dispute avoidance techniques effectively
- Developing governance systems that support early issue identification and resolution
Module 11: Negotiation of Construction Claims
- Advanced negotiation techniques applicable to complex infrastructure and construction disputes
- Managing stakeholder interests while pursuing favorable settlement outcomes efficiently
- Conducting settlement discussions based on evidence, risk assessments, and commercial realities
- Drafting settlement agreements that preserve rights and minimize future disputes
Module 12: Adjudication, Mediation, and Dispute Boards
- Understanding adjudication processes commonly used in construction dispute resolution systems
- Utilizing mediation techniques to achieve collaborative and cost-effective dispute outcomes
- Functions and operation of dispute review boards in major infrastructure projects
- Preparing submissions and evidence for alternative dispute resolution proceedings
Module 13: Arbitration and Construction Litigation
- Legal principles governing arbitration of infrastructure and construction-related disputes
- Managing litigation risks associated with large-scale project conflicts and claims
- Preparing evidence, witness statements, and expert reports for formal proceedings
- Understanding enforcement of arbitral awards and court judgments internationally
Module 14: Infrastructure Projects and PPP Disputes
- Unique claims issues arising in public-private partnership infrastructure arrangements
- Managing concession agreements, revenue risks, and performance-related disputes effectively
- Regulatory and governmental considerations affecting infrastructure contract enforcement
- Resolving multi-party disputes involving public agencies, investors, and contractors
Module 15: Emerging Issues in Construction Claims
- Impact of Building Information Modeling and digital construction technologies on claims
- Managing sustainability, environmental compliance, and climate-related contractual disputes
- Legal implications of emerging project delivery models and collaborative contracting approaches
- Application of data analytics and artificial intelligence in claims assessment processes
Module 16: Integrated Construction Claims Management Strategy
- Developing enterprise-wide construction claims governance and risk management frameworks
- Aligning legal, commercial, technical, and project management functions for dispute control
- Establishing performance metrics for claims management effectiveness and organizational learning
- Creating action plans for continuous improvement in infrastructure dispute management practices
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.
Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment:
Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.
