Managing Underperformance and Performance Recovery Training Course

Course Introduction

Managing underperformance effectively is one of the most important leadership responsibilities for achieving sustainable organizational success. Rather than relying solely on corrective measures, successful managers identify the root causes of performance challenges, provide timely coaching, establish clear expectations, and create supportive environments that enable employees to recover and excel. This Managing Underperformance and Performance Recovery Training Course equips participants with practical leadership strategies, structured performance improvement frameworks, and evidence-based management techniques that strengthen accountability, employee capability, and organizational performance.

Organizations today operate in increasingly dynamic and demanding environments characterized by digital transformation, evolving workforce expectations, hybrid work arrangements, changing business priorities, and increasing performance standards. Underperformance may result from skill gaps, unclear expectations, inadequate resources, low engagement, workplace stress, or organizational change. Managers require practical approaches that address these underlying issues while maintaining fairness, consistency, employee dignity, and operational effectiveness. This course provides proven methodologies for improving individual and team performance through supportive leadership and continuous development.

Participants will gain comprehensive knowledge of performance management, coaching, performance recovery planning, employee engagement, leadership communication, emotional intelligence, workplace motivation, workforce analytics, organizational culture, conflict resolution, psychological safety, continuous feedback, talent development, and change management. Through practical case studies, coaching simulations, performance review exercises, workplace scenarios, collaborative workshops, and implementation planning activities, participants will strengthen their ability to identify performance gaps, implement recovery strategies, and develop high-performing teams.

The course also explores emerging technologies and evolving workplace trends including Artificial Intelligence, Generative AI, Large Language Models (LLMs), AI-powered performance management systems, workforce analytics, employee listening platforms, digital coaching technologies, intelligent learning systems, predictive workforce analytics, responsible AI, hybrid workforce management, digital productivity platforms, and performance dashboards. Participants will understand how these innovations improve performance monitoring, coaching effectiveness, workforce planning, employee development, and evidence-based leadership decision-making.

Designed for department managers, supervisors, team leaders, project managers, HR professionals, organizational development practitioners, performance management specialists, employee relations managers, business leaders, executives, and workforce planners, this highly interactive course combines internationally recognized performance management principles with practical workplace implementation strategies. Participants will engage in coaching workshops, leadership simulations, performance review exercises, communication practice, and action planning sessions that strengthen managerial capability and organizational effectiveness.

Upon successful completion of the course, participants will possess the practical knowledge and leadership capabilities required to manage underperformance fairly and effectively, implement structured performance recovery plans, improve employee engagement, strengthen workplace accountability, enhance productivity, reduce performance-related risks, support workforce development, and build resilient organizations capable of sustaining long-term business excellence.

Duration

5 days

Who Should Attend

• Department Managers

• Operations Managers

• Team Leaders

• Supervisors

• Human Resource Managers

• Performance Management Specialists

• Employee Relations Managers

• Organizational Development Professionals

• Learning and Development Managers

• Project Managers

• Business Unit Managers

• HR Business Partners

• Workforce Planning Specialists

• Talent Management Managers

• Executive Leaders

• Change Management Professionals

• People Managers

• Management Consultants

• Employee Experience Managers

• Professionals responsible for workforce performance and employee development

Course Objectives

• Develop practical leadership capabilities that identify performance gaps, implement structured recovery plans, strengthen accountability, and improve sustainable employee performance across diverse workplaces.

• Apply evidence-based coaching, mentoring, and communication techniques that address the root causes of underperformance while maintaining fairness, employee dignity, and workplace trust.

• Design performance improvement plans that establish measurable objectives, continuous feedback mechanisms, development opportunities, and realistic recovery milestones supporting organizational success.

• Utilize emerging technologies including Generative AI, Large Language Models, AI-powered performance management platforms, workforce analytics, and digital coaching systems to improve performance outcomes.

• Strengthen leadership communication, emotional intelligence, conflict resolution, and constructive feedback skills that encourage employee engagement, motivation, resilience, and professional growth.

• Build psychologically safe workplace cultures where employees receive timely support, continuous learning opportunities, constructive coaching, and transparent performance expectations.

• Integrate performance recovery strategies into workforce planning, talent management, succession planning, organizational development, and continuous improvement initiatives supporting business excellence.

• Measure performance improvement using workforce analytics, productivity indicators, employee engagement metrics, performance dashboards, and evidence-based evaluation methodologies.

• Improve organizational resilience by reducing persistent underperformance, strengthening workforce capability, enhancing employee retention, and promoting continuous organizational learning.

• Develop practical implementation plans that embed effective performance management, coaching, accountability, and recovery strategies into leadership practices and organizational culture.

Course Outline

Module 1: Foundations of Performance Management

• Understanding the causes and organizational impacts of employee underperformance.

• Identifying performance expectations using clear objectives and measurable outcomes.

• Exploring leadership responsibilities in performance recovery and workforce development.

• Examining future workplace trends influencing employee performance management.

Module 2: Diagnosing Performance Challenges

• Identifying root causes of underperformance using structured assessment techniques.

• Differentiating between capability, motivation, resource, and behavioral performance issues.

• Evaluating workplace factors affecting employee productivity and performance consistency.

• Using performance data to support objective management decisions and interventions.

Module 3: Coaching for Performance Recovery

• Applying coaching techniques that encourage employee growth and accountability.

• Conducting constructive performance conversations with empathy and professionalism.

• Delivering actionable feedback that promotes learning and continuous improvement.

• Building employee confidence through supportive coaching and leadership practices.

Module 4: AI and Digital Performance Management

• Leveraging Generative AI to enhance coaching preparation and performance documentation.

• Understanding Large Language Models supporting leadership communication and learning.

• Exploring AI-powered performance management platforms and workforce analytics tools.

• Evaluating responsible AI practices supporting fairness, transparency, and accountability.

Module 5: Designing Performance Improvement Plans

• Developing structured performance recovery plans with measurable objectives and timelines.

• Aligning employee development goals with organizational priorities and business outcomes.

• Monitoring performance progress using regular review meetings and coaching sessions.

• Adjusting performance strategies based on measurable results and employee feedback.

Module 6: Motivation, Engagement, and Accountability

• Strengthening employee motivation through recognition, coaching, and developmental support.

• Building accountability using transparent expectations and consistent leadership practices.

• Encouraging employee ownership of performance improvement and professional growth.

• Supporting workplace engagement during challenging performance recovery periods.

Module 7: Communication and Difficult Conversations

• Managing sensitive performance discussions with professionalism and emotional intelligence.

• Resolving workplace conflicts that contribute to declining employee performance.

• Applying active listening techniques that strengthen trust and workplace collaboration.

• Communicating performance expectations with clarity, fairness, and organizational consistency.

Module 8: Organizational Culture and Continuous Improvement

• Building workplace cultures that encourage accountability and continuous learning.

• Integrating performance management into leadership development and organizational strategy.

• Promoting psychological safety while maintaining high performance standards.

• Strengthening workforce resilience through supportive leadership and employee development.

Module 9: Measuring Performance Recovery

• Developing performance metrics using workforce analytics and productivity indicators.

• Building dashboards that monitor employee progress and organizational performance.

• Applying continuous improvement methodologies to strengthen performance outcomes.

• Benchmarking performance management practices against recognized organizational standards.

Module 10: Future of Performance Management

• Exploring emerging workforce trends transforming employee performance management.

• Preparing organizations for AI-driven performance management and workforce analytics.

• Developing sustainable leadership strategies supporting long-term workforce excellence.

• Creating implementation roadmaps for continuous performance recovery and organizational success.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.

Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment:

Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.