Introduction
Effective leadership today demands more than technical expertise or decision-making authority it requires the ability to communicate clearly, connect authentically, and inspire others to achieve shared goals. As organizations grow increasingly complex and collaborative, managers must master a combination of leadership presence, strategic communication, and strong interpersonal skills to navigate challenges, foster trust, and build high-performing teams.
The Leadership, Communication, and Interpersonal Skills for Managers Course is designed to equip current and aspiring managers with the essential soft skills needed to lead with confidence and emotional intelligence. Through a blend of theory, real-world examples, and interactive exercises, participants will explore the critical role of self-awareness, active listening, influence, conflict resolution, and feedback in driving effective leadership and team cohesion.
This course places a strong emphasis on practical application, enabling managers to improve their personal communication style, handle difficult conversations, and adapt their approach to suit diverse team dynamics and organizational contexts. Participants will also learn how to cultivate a positive leadership presence, enhance collaboration across departments, and model the behaviors that foster psychological safety and mutual respect.
Whether managing projects, departments, or cross-functional teams, this course provides invaluable tools and strategies to lead with clarity, communicate with impact, and strengthen relationships at all levels. It is an ideal program for professionals seeking to elevate their managerial effectiveness by aligning strong communication and interpersonal skills with purposeful, people-centered leadership.
Who Should Attend?
Professionals who will benefit from this course include:
· Mid-level and senior managers seeking to enhance their leadership and people skills
· Newly appointed supervisors and team leaders looking to build confidence in managing others
· Project and program managers responsible for cross-functional collaboration and stakeholder engagement
· Department heads and unit coordinators aiming to create more cohesive, motivated teams
· HR and training professionals involved in leadership development and organizational culture
· Public sector, nonprofit, and corporate professionals who manage diverse teams or interact with internal and external stakeholders
· Technical specialists or professionals transitioning into leadership roles who need to build soft skills to complement their technical expertise
Duration
5 days
Course Objectives
By the end of the course, the participant should be able to:
· Develop effective leadership and communication strategies that foster trust, collaboration, and performance across teams.
· Enhance self-awareness and emotional intelligence to lead with empathy, adaptability, and influence in diverse organizational settings.
· Strengthen verbal, non-verbal, and written communication skills to ensure clarity, impact, and professionalism in all interactions.
· Apply active listening and feedback techniques to improve understanding, resolve misunderstandings, and build constructive dialogue.
· Manage and resolve workplace conflicts using positive communication, negotiation, and interpersonal diplomacy.
· Adapt leadership and communication styles to suit different personalities, team dynamics, and cultural contexts.
· Build stronger interpersonal relationships that contribute to a cohesive, motivated, and engaged team environment.
· Develop presence and confidence as a leader by aligning actions, tone, and messaging with organizational values and goals.
· Foster an inclusive and psychologically safe workplace by modeling respectful, transparent, and supportive communication.
· Create a personal development plan for ongoing improvement in leadership communication and relationship-building skills.
Course outline
Module 1: Foundations of Effective Leadership
- Understanding leadership vs. management
- Core competencies of successful managers
- Leadership styles and their impact on communication and relationships
- The role of self-awareness and authenticity in leadership effectiveness
- Assessing your leadership potential and growth areas
Module 2: Emotional Intelligence for Managers
- Overview of Emotional Intelligence (EQ) in the workplace
- Components of EQ: self-awareness, self-regulation, empathy, motivation, and social skills
- Managing emotions under pressure
- Empathetic leadership: understanding others' perspectives
- Strengthening EQ to improve communication and team dynamics
Module 3: Communication Fundamentals for Leaders
- Principles of clear, concise, and purposeful communication
- Barriers to effective communication and how to overcome them
- Choosing the right communication channels (face-to-face, email, virtual, etc.)
- Aligning verbal, non-verbal, and written messages
- Storytelling and influence: communicating vision and purpose
Module 4: Active Listening and Understanding Others
- The role of active listening in leadership success
- Listening styles and their impact on relationships
- Techniques to demonstrate attentiveness and respect
- Asking powerful questions for clarity and engagement
- Practicing reflective listening in workplace conversations
Module 5: Constructive Feedback and Performance Conversations
- Importance of feedback in growth and performance management
- Models for giving feedback (SBI, BOOST, Pendleton, etc.)
- Delivering difficult messages with confidence and tact
- Receiving and using feedback for personal development
- Coaching skills for developmental conversations
Module 6: Interpersonal Relationship Building
- Building rapport and trust with team members and stakeholders
- Managing up, down, and across the organization
- Understanding different communication styles and adapting accordingly
- Strategies for relationship mapping and stakeholder engagement
- Building inclusive and respectful relationships in diverse teams
Module 7: Conflict Management and Positive Negotiation
- Sources of conflict in teams and organizations
- Conflict resolution styles and when to use them
- Positive conflict: leveraging differences for innovation
- Interest-based negotiation techniques
- Mediation and problem-solving strategies for managers
Module 8: Leading High-Performing and Engaged Teams
- Creating a psychologically safe and motivating work environment
- Recognizing individual and team contributions effectively
- Understanding what drives engagement and discretionary effort
- Aligning team goals with organizational values
- Using communication to foster collaboration and accountability
Module 9: Communication in the Digital Workplace
- Communicating effectively in hybrid and remote teams
- Managing virtual meetings and team dynamics
- Digital etiquette and professionalism
- Tools and technologies for enhanced team communication
- Building team culture and connection remotely
Module 10: Strategic Communication and Influence
- Developing executive presence and credibility
- Communicating with stakeholders and senior leadership
- Using persuasion and influence ethically and effectively
- Managing change communication with transparency and care
- Crisis communication principles for managers
Module 11: Personal Development and Action Planning
- Identifying personal leadership and communication goals
- Creating a personalized improvement plan (SMART goals)
- Building routines and accountability for practice and growth
- Leveraging mentorship, coaching, and feedback
- Final reflections and commitment to continuous improvement
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment
Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better
