Administrative leaders play a vital role in ensuring that human resource (HR) processes run efficiently, supporting employee engagement, performance, and organizational success. This course provides foundational HR knowledge for administrative professionals seeking to strengthen their leadership and management capacity in workforce planning, recruitment, and employee development.
Participants will gain an understanding of key HR functions such as performance management, workplace relations, and policy implementation and learn how these areas influence organizational culture and productivity. The course emphasizes the integration of HR principles into daily administrative practices for more effective and people-centered management.
Through interactive sessions, participants will explore practical approaches to handling employee records, coordinating recruitment and onboarding, supporting performance appraisals, and ensuring compliance with labor laws and workplace standards. This combination of theory and practice prepares administrative leaders to support HR activities confidently and ethically.
The course also explores the evolving nature of HR in modern organizations, highlighting trends such as digital HR systems, hybrid workforce management, and data-driven decision-making. Participants will understand how technology and analytics can enhance administrative efficiency and improve HR outcomes.
Real-world case studies and scenario-based exercises ensure participants can apply learned concepts to actual workplace challenges. The course promotes a collaborative learning experience, encouraging reflection on the role of administrative leaders in driving employee engagement and institutional performance.
By the end of this training, participants will have the knowledge and tools needed to act as strategic partners in human resource management. They will be able to implement foundational HR practices that foster fairness, compliance, employee satisfaction, and organizational growth.
Who Should Attend
- Administrative and Office Managers
- Executive Assistants and HR Support Officers
- Operations and Office Coordinators
- Team Leaders and Departmental Supervisors
- Human Resource Assistants and Officers
- Corporate Services and Governance Staff
- Training and Development Coordinators
- Employee Relations Officers
- Payroll and Records Administrators
- Professionals transitioning into HR leadership roles
Duration
5 days
Course Objectives
- Understand the core principles and functions of human resource management relevant to administrative leadership.
- Develop practical skills in managing employee information, maintaining compliance, and supporting HR documentation.
- Gain knowledge of effective recruitment, selection, and onboarding processes for staff integration and retention.
- Learn strategies for managing employee performance, appraisals, and motivation systems within the office environment.
- Strengthen abilities to communicate HR policies and ensure alignment with organizational goals and legal frameworks.
- Acquire skills in conflict resolution, employee relations, and promoting a healthy and inclusive workplace culture.
- Explore HR technologies and digital tools that enhance administrative efficiency and data accuracy.
- Understand payroll, compensation, and benefits management as integral aspects of employee satisfaction and retention.
- Build capacity to support training, development, and career growth initiatives within an organization.
- Apply ethical and professional practices in handling sensitive HR issues, ensuring confidentiality and fairness.
Comprehensive Course Outline
Module 1: Introduction to Human Resource Management
- Overview of HR Roles and Responsibilities in Administration
- The Link Between HR and Organizational Performance
- Evolving Role of Administrative Leaders in HR Functions
- Legal and Ethical Considerations in HR Practices
Module 2: Workforce Planning and Talent Acquisition
- Understanding Workforce Needs and Job Analysis
- Recruitment and Selection Best Practices
- Designing Effective Onboarding and Orientation Programs
- Addressing Workforce Diversity and Inclusion
Module 3: Employee Records and Data Management
- HR Documentation and Record-Keeping Standards
- Digital HR Systems and Data Security Practices
- Maintaining Confidentiality in Employee Information
- Managing Attendance, Leave, and Employee Data Analytics
Module 4: Performance Management and Appraisals
- Understanding the Performance Management Cycle
- Developing SMART Objectives for Teams and Individuals
- Conducting Fair and Constructive Performance Reviews
- Linking Performance to Rewards and Development
Module 5: Compensation and Benefits Administration
- Principles of Compensation and Pay Structures
- Benefits Management and Employee Wellness Programs
- Payroll Administration and Compliance Requirements
- Motivating Employees Through Non-Monetary Rewards
Module 6: Employee Relations and Workplace Communication
- Managing Interpersonal and Workplace Conflicts
- Building Positive Employee Relations and Engagement
- Effective Communication Strategies for HR Support
- Promoting a Respectful and Inclusive Work Environment
Module 7: Legal and Ethical Issues in HR Management
- Labor Laws, Regulations, and Organizational Policies
- Handling Disciplinary and Grievance Procedures
- Promoting Fairness, Equity, and Transparency
- Ethical Decision-Making in Administrative Leadership
Module 8: Training and Development Support
- Identifying Training Needs and Skill Gaps
- Supporting Learning and Development Initiatives
- Coordinating Training Logistics and Evaluation
- Building a Learning Culture within the Organization
Module 9: HR Technology and Digital Transformation
- Leveraging HR Information Systems (HRIS) for Efficiency
- Automating HR Workflows and Reporting Functions
- Using Analytics for Strategic HR Insights
- Emerging Trends in Digital HR and Workforce Analytics
Module 10: Strategic Role of Administrative Leaders in HR
- Aligning HR Support Functions with Organizational Strategy
- Building Collaborative HR-Administrative Partnerships
- Enhancing Leadership and Decision-Making Skills
- Sustaining Continuous HR Improvement and Innovation
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment
Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better
