Highly Productive and Effective Office Administrator Course

Introduction

Do you have the skills to manage multiple tasks in a complex office environment and still deliver efficiency? The most important job responsibility for a highly productive and effective office administrator is to ensure the efficient operation of all linked departments within the business. Your position and title role require you to keep processes moving smoothly.

Administrating an office can drag you into multiple priorities and you are still anticipated to perform at your best levels of efficiency. Morden office management requires administrators to be highly skilled as multi-tasking experts by involving in multiple office tasks and projects parallelly.

You are required to master the skills to be highly organised, communicate with excellence, and be a quick problem solver of challenging situations. Every productive organisation runs on great and efficient office administrators. The accomplishment of every blossoming enterprise is exceptional office administrators.

Efficient administrators must inculcate organising skills and the abilities to be efficiently flexible, fast-paced, detail-oriented, work independently, and skilled in setting priorities. Communication skills are crucial since you are required to communicate and coordinate with different departments almost on a daily basis.

Participants will learn to manage an office environment effectively and contribute to their organisation’s growth and profitability. You will learn the best practices which would include being an excellent coordinator, an outstanding communicator, and a great multi-tasking expert.

Duration:

5 days

Course Objectives

By the end of the Highly Productive and Effective Office Administrator Course, participants of this workshop will be able to:

·         Recognize priorities and manage with multi-tasking responsibilities

·         Discover how to manage emotions during hectic situations

·         Understand the importance of networking and collaboration

·         Understand techniques to handle people behaviors

·         Build plans for decision-making and problem-solving required for an office

·         Reason critically as a problem solver

·         Become a knowledgeable and persuasive Communicator

·         Ensure project timelines are achieved

·         Develop action plans to complete tasks more efficiently

·         Understand techniques of Planning, Coordinating and Controlling

·         Develop connections through the organisational structure

·         Effectively use office applications and technology

·         Understand Priority Management

·         Discover ways to make smarter decisions

·         Develop a customer-centric work attitude and mindset

·         Comprehend Emotional Intelligence and its principles at work

Who Should Attend?

This course is suitable for administrative professionals who undertake responsibilities of planning and coordinating in an office space. This workshop will offer knowledge and skills to function office administration smoothly and effectively. Hence, this course is a requirement for individuals who are involved in the below roles:

·         Office Managers

·         Personal Assistants

·         Supervisors

·         Administrators

·         Business Support Staff

·         HR and Finance professionals

·         Office Supervisors

·         Management Secretaries

·         Department Co-ordinators

·         Executive Assistants

Course Outline

Below are the course modules that would be covered during the Highly Productive and Effective Office Administrator Course:

Module 1: Being an Effective Administrator

·         Organizing the Organization Processes

·         Competencies to be an Effective Administrator

·         Characterizing your job role and its value

·         Managing Processes and People

·         Work Management: Best Practices

·         Inter-Departmental Management Skills

·         Skills to be a Productive Administrator

Module 2: Effective Office Management Framework

·         Robust work process flow: Tips and Techniques

·         Streamlining office tasks

·         Creating schedules and To-Do Lists

·         Effective use of Outlook, schedulers, planners

·         Ideal office management system

·         Framework for an ideal Office Management

·         Tools to enhance office productivity

·         Office administrator: Tips and Techniques

Module 3: Developing into a Productive Administrator

·         Creating significance and recognition for the position

·         Being assertive and upholding the right balance

·         Developing business connections

·         Increasing credibility and recognition

·         Managing working relationships at all levels

·         Controlling and Prioritising Assignments

·         Conflict Management skills

·         Successful Negotiator and Influencer

Module 4: Effective Administrator Competencies

·         Mind Mapping Techniques

·         Project Management techniques

·         Event Planning and Management Skills

·         Problem-solving Decision-Making Instruments

·         Establishing SMART Objectives

·         Effective Delegation

·         Working with multiple managers and task priorities

·         Managing paperwork and Digitalization

·         Records Management Systems

·         Personality types and People Management

·         Developing effective managerial communications

Module 5: Office Technology for Administrators

·         Mandatory Office Applications

·         Office Layout, Health & Safety

·         Drafting and understanding business documents

·         Office Policies and Procedures

·         Office Compliance and Audits

·         Using technology and social networks

·         Latest technology in modern-day offices

Module 6: Interpersonal Skills Development

·         Forming a professional image among coworkers

·         Overcoming fear, failure, and insecurities

·         Personal presentation and confrontation

·         Body Language for men and women

·         Business Protocol and Etiquette

·         Dealing with different personality types

·         Handling office politics and confidentiality

·         Understanding and Root Cause Analysis

·         Influencing and drawing attention

Module 7: Emotional Intelligence and Stress Management

·         Emotional Intelligence: Developing corporate maturity

·         Principles of emotional intelligence

·         Facing and dealing with difficult situations

·         Handling requests by multiple managers and organizing the workload

·         Inculcating emotional intelligence in the office

·         Developing a strong body and mind

·         Building mental stability

·         Reducing stress with time management and prioritizing

·         Dealing With Interrupters

Module 8: Office and Business Management Strategies

·         Business Process Planning and Execution

·         Office expenditures and budgets

·         Basic accounting concepts

·         Billing, Purchasing and handling Petty Cash

·         Lean Office Management

·         Information and Data Management

·         Performance management and growth

·         Encouraging exceptional performance

Module 9: Office Effectiveness and Performance Measurement

·         Measuring and Evaluating work processes

·         Challenging and Inspiring others to meet work goals

·         Enhanced business standards, reputation, and image

·         Understanding Human Capital and Human Resources

·         Performing a departmental SWOT Analysis

·         Performance Reviews, Appraisals and Action Plans

·         Setting KPI’s for people and processes

·         Re-evaluating and Reshaping Office Processes

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment:

Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better

Online/ On-site (Nairobi, Kenya) Training Schedule