Government Taxpayer Compliance and Revenue Administration Training Course

Course Introduction

Government taxpayer compliance and revenue administration are fundamental to sustainable domestic resource mobilization, effective public financial management, and reliable delivery of government programmes. Revenue institutions must ensure that taxpayers understand their obligations, comply accurately and on time, and receive fair and accessible administrative support. This course provides practical approaches for strengthening taxpayer compliance while improving the efficiency, integrity, and performance of revenue administration.

Effective compliance administration requires an integrated approach covering taxpayer registration, filing, assessment, payment, verification, audit, arrears management, enforcement, taxpayer services, and dispute resolution. Participants will examine how these functions interact across the taxpayer lifecycle and how administrative weaknesses can create compliance gaps or revenue losses. The programme emphasizes risk-based administration that directs resources toward the most significant compliance risks while maintaining fairness and proportionality.

The course also focuses on using taxpayer information to improve compliance decisions and revenue performance. Participants will learn how to analyze taxpayer profiles, filing patterns, payment behaviour, transaction information, audit results, arrears, and service interactions to identify potential risks. They will explore taxpayer segmentation and targeted interventions designed to address different causes of non-compliance, including lack of awareness, administrative complexity, financial constraints, deliberate non-compliance, and system-related barriers.

Strong taxpayer compliance is supported by effective taxpayer services and professional administrative relationships. Participants will examine how clear communication, taxpayer education, simplified procedures, accessible payment channels, responsive enquiries, complaint handling, and transparent administrative decisions can encourage voluntary compliance. The programme also addresses how compliance officers can balance service and enforcement responsibilities while protecting taxpayer rights, confidentiality, procedural fairness, and institutional credibility.

Digital transformation is reshaping modern revenue administration through electronic registration, online filing, digital payments, integrated taxpayer accounts, automated notifications, data matching, risk analytics, artificial intelligence, and real-time reporting. Participants will explore how these tools can improve compliance monitoring, reduce administrative costs, detect anomalies, and strengthen revenue intelligence. Attention is also given to cybersecurity, privacy, data quality, interoperability, algorithmic transparency, and responsible automation.

By the end of the programme, participants will be able to assess taxpayer compliance systems, identify compliance risks, strengthen revenue-administration processes, design targeted interventions, improve arrears and enforcement management, and use data to support revenue decisions. They will also gain practical strategies for linking taxpayer services with compliance outcomes. The course supports stronger voluntary compliance, improved collection efficiency, reduced revenue leakage, better taxpayer experiences, and more sustainable government revenue.

Duration

5 days

Who Should Attend

• Senior government officials responsible for taxpayer compliance, tax administration, domestic revenue mobilization, and fiscal management.

• Revenue authority executives responsible for compliance strategy, collection, taxpayer services, audit, enforcement, and institutional performance.

• Tax compliance managers responsible for filing compliance, payment compliance, taxpayer risk, compliance interventions, and enforcement.

• Tax administration officers involved in taxpayer registration, assessment, filing, payment, verification, collection, and account management.

• Tax audit managers responsible for risk-based audit planning, taxpayer verification, assessments, investigations, and compliance improvement.

• Revenue collection managers responsible for payment monitoring, arrears management, recovery, collection performance, and taxpayer accounts.

• Taxpayer-service managers responsible for taxpayer education, enquiries, communication, complaints, accessibility, and service quality.

• Government finance and treasury officials responsible for revenue forecasting, collection performance, fiscal planning, and resource mobilization.

• Revenue risk and intelligence professionals responsible for taxpayer segmentation, data analysis, compliance-risk assessment, and revenue intelligence.

• Internal auditors and governance professionals assessing tax controls, compliance risks, revenue leakage, administrative processes, and accountability.

• Digital transformation and data specialists managing electronic tax platforms, analytics, data matching, automation, and revenue systems.

• Emerging public-sector leaders seeking advanced expertise in taxpayer compliance, revenue administration, digital transformation, risk management, and domestic resource mobilization.

Course Objectives

• Develop participants’ advanced understanding of taxpayer compliance, revenue administration, tax collection, taxpayer services, enforcement, and government revenue performance.

• Enable participants to evaluate the taxpayer compliance lifecycle from registration and filing through assessment, payment, verification, audit, arrears, enforcement, and dispute resolution.

• Strengthen participants’ ability to identify non-registration, non-filing, late filing, under-reporting, payment defaults, incorrect declarations, and other compliance risks.

• Equip participants with practical techniques for taxpayer segmentation, compliance-risk assessment, intervention prioritization, behavioural analysis, taxpayer education, and targeted enforcement.

• Improve participants’ ability to use taxpayer data, filing histories, payment patterns, audit findings, arrears information, and other intelligence for compliance decision-making.

• Develop participants’ capacity to strengthen voluntary compliance through clear communication, simplified procedures, accessible services, taxpayer education, responsive support, and effective digital channels.

• Enable participants to design balanced compliance strategies that combine service, education, verification, audit, enforcement, recovery, and dispute resolution according to assessed risk.

• Strengthen participants’ ability to manage taxpayer arrears and persistent non-compliance through prioritization, payment arrangements, recovery actions, monitoring, and proportionate enforcement.

• Build advanced competence in electronic tax administration, digital payments, data matching, automated monitoring, predictive analytics, artificial intelligence, and revenue intelligence.

• Prepare participants to develop integrated compliance and revenue-administration strategies that improve collection, reduce leakage, strengthen taxpayer trust, and support sustainable domestic resource mobilization.

Comprehensive Course Outline

Module 1: Foundations of Taxpayer Compliance and Revenue Administration

• Principles, objectives, institutional responsibilities, governance structures, and strategic importance of taxpayer compliance within government revenue administration.

• Understanding the relationship among taxpayer obligations, voluntary compliance, revenue collection, taxpayer services, enforcement, public trust, and fiscal sustainability.

• Assessing compliance performance through filing rates, payment rates, registration coverage, audit outcomes, arrears, collection efficiency, and revenue gaps.

• Emerging compliance challenges involving digital economies, informal businesses, complex transactions, economic pressures, taxpayer mobility, and changing compliance behaviours.

Module 2: Taxpayer Registration and Compliance Onboarding

• Designing accurate taxpayer-registration processes that establish reliable identities, classifications, obligations, accounts, and compliance histories.

• Improving taxpayer onboarding through clear requirements, accessible information, digital registration, verification, obligation assignment, and timely communication.

• Identifying non-registration, duplicate identities, inactive accounts, incorrect classifications, missing information, and other registration-related compliance risks.

• Emerging onboarding practices involving digital identity, automated verification, mobile registration, integrated government databases, and intelligent taxpayer registration systems.

Module 3: Filing, Payment and Reporting Compliance

• Strengthening filing and payment compliance through timely notifications, clear obligations, accessible payment channels, electronic filing, and taxpayer support.

• Monitoring late filing, non-filing, inaccurate declarations, payment defaults, amended returns, outstanding liabilities, and unusual filing patterns.

• Identifying administrative barriers that contribute to non-compliance and developing targeted interventions to reduce errors and improve timely taxpayer fulfilment.

• Emerging compliance technologies involving real-time reporting, automated filing reminders, digital payments, electronic invoicing, and intelligent compliance notifications.

Module 4: Compliance Risk Assessment and Taxpayer Segmentation

• Applying taxpayer segmentation based on behaviour, business characteristics, transaction patterns, payment history, sector, size, location, and compliance risk.

• Developing risk-based compliance strategies that prioritize education, assistance, monitoring, verification, audit, enforcement, and recovery according to taxpayer circumstances.

• Using behavioural insights to distinguish between accidental errors, administrative difficulties, financial constraints, persistent non-compliance, and deliberate evasion risks.

• Emerging risk approaches involving predictive scoring, machine learning, network analysis, anomaly detection, behavioural analytics, and AI-supported compliance intelligence.

Module 5: Tax Audit, Verification and Compliance Interventions

• Designing risk-based audit programmes covering case selection, verification, documentation, assessment, communication, appeals, and post-audit compliance monitoring.

• Applying verification techniques to identify discrepancies, under-reporting, inaccurate claims, unexplained transactions, inconsistent declarations, and potential revenue losses.

• Coordinating audit, taxpayer services, compliance monitoring, enforcement, and recovery activities to create consistent and effective compliance interventions.

• Emerging audit technologies involving automated data matching, electronic records analysis, digital audit trails, anomaly detection, predictive selection, and AI-assisted audit intelligence.

Module 6: Arrears, Collection and Enforcement Management

• Analyzing outstanding taxpayer liabilities according to age, value, taxpayer segment, payment history, risk, collectability, and legal or administrative status.

• Developing differentiated collection strategies involving reminders, taxpayer assistance, payment arrangements, recovery actions, enforcement, and appropriate escalation.

• Establishing arrears-management indicators covering recovery rates, ageing, outstanding balances, case resolution, collection costs, and enforcement outcomes.

• Emerging collection practices involving predictive payment behaviour, automated reminders, digital payment arrangements, behavioural nudges, and intelligent debt prioritization.

Module 7: Taxpayer Services and Voluntary Compliance

• Designing taxpayer services that improve understanding of obligations, registration, filing, payment, assessments, enquiries, complaints, and compliance procedures.

• Applying service-quality principles to reduce compliance costs, simplify administrative requirements, improve taxpayer experience, and encourage voluntary compliance.

• Strengthening taxpayer trust through fairness, transparency, confidentiality, consistency, timely communication, accessible services, and predictable administrative procedures.

• Emerging service models involving digital tax portals, mobile applications, virtual assistants, personalized communication, omnichannel support, and AI-enabled taxpayer assistance.

Module 8: Revenue Intelligence and Compliance Data Analytics

• Using taxpayer records, payment information, filing data, authorized third-party information, transaction records, and other relevant data to strengthen compliance intelligence.

• Applying analytics to identify discrepancies, unusual patterns, compliance gaps, revenue risks, taxpayer behaviours, audit opportunities, and collection priorities.

• Establishing data-governance practices covering data accuracy, privacy, cybersecurity, interoperability, access controls, lawful information sharing, and auditability.

• Emerging intelligence capabilities involving real-time data matching, predictive models, graph analytics, machine learning, artificial intelligence, and automated compliance-risk detection.

Module 9: Digital Taxpayer Compliance Administration

• Using electronic tax platforms, online filing, digital payments, integrated taxpayer accounts, automated assessments, dashboards, and digital case-management systems.

• Applying automation to compliance notifications, verification, reconciliation, risk alerts, case prioritization, audit workflows, collection monitoring, and taxpayer communication.

• Managing technology risks involving cybersecurity, privacy, system resilience, data integrity, access controls, algorithmic bias, interoperability, and operational continuity.

• Emerging technologies involving AI-powered compliance assistants, predictive compliance, automated risk scoring, continuous monitoring, intelligent workflows, and real-time tax administration.

Module 10: Strategic Compliance and Revenue Administration Improvement

• Integrating taxpayer compliance, taxpayer services, audit, enforcement, collection, arrears, digital transformation, revenue forecasting, and institutional performance.

• Developing comprehensive compliance-improvement strategies addressing registration gaps, non-filing, under-reporting, payment defaults, administrative barriers, revenue leakage, and emerging risks.

• Establishing continuous-improvement systems using compliance indicators, revenue outcomes, taxpayer feedback, audit findings, risk dashboards, management reviews, and corrective actions.

• Future trends involving AI-enabled compliance, predictive revenue administration, real-time taxation, digital economies, automated enforcement, international information exchange, and adaptive compliance systems.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.

Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment:

Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.