GBV Case Management and Survivor-Centered Approaches Training Course

Course Introduction

Gender-Based Violence (GBV) continues to affect millions of individuals globally, undermining health, safety, dignity, and social wellbeing. Effective response to GBV requires structured case management systems that prioritize survivor safety, confidentiality, respect, and empowerment. This training course equips participants with practical knowledge and technical skills required to design and implement survivor-centered case management systems that enhance protection outcomes and strengthen institutional response mechanisms across humanitarian, development, and social protection programs.

GBV case management is a coordinated process that ensures survivors receive comprehensive services including medical care, psychosocial support, legal assistance, and protection services. Participants will gain knowledge on how structured case management frameworks improve service delivery coordination, strengthen referral systems, and enhance accountability among stakeholders involved in GBV response programming. Emphasis is placed on ethical standards that prioritize survivor dignity, informed consent, non-discrimination, and respect for individual decision-making processes.

The program introduces structured methodologies for survivor intake, needs assessment, safety planning, case documentation, and follow-up processes that ensure continuity of care. Participants will learn how to design individualized case management plans that respond to the unique needs and priorities of survivors while promoting empowerment and recovery. The course emphasizes collaborative approaches that improve coordination between health providers, legal professionals, social workers, and protection actors.

Participants will explore psychosocial support approaches that address trauma, promote healing, and strengthen resilience among survivors. The course highlights trauma-informed care practices that minimize risks of re-traumatization while ensuring supportive and respectful engagement. Participants will gain practical communication techniques that enhance trust, encourage disclosure, and promote positive coping strategies that support survivor wellbeing and recovery outcomes.

The training also examines emerging issues such as digital gender-based violence, safeguarding responsibilities, ethical data management, child protection considerations, and accountability to affected populations. Participants will learn how to integrate technology-enabled case management tools that improve reporting accuracy, strengthen confidentiality, and enhance monitoring of protection outcomes. Emphasis is placed on strengthening institutional capacity to respond to evolving GBV challenges effectively.

By the end of the training, participants will have competencies to manage GBV cases professionally, apply survivor-centered approaches consistently, and strengthen referral coordination systems. The course provides actionable tools that improve service quality, enhance survivor protection outcomes, strengthen accountability frameworks, and promote ethical practices in GBV response programming across diverse operational contexts.

Duration

10 days

Who Should Attend

• GBV Case Workers and Protection Officers
• Gender Specialists and Gender Advisors
• Social Workers and Psychosocial Support Officers
• Safeguarding and Protection Professionals
• Humanitarian and Development Program Staff
• Child Protection Officers and Social Welfare Practitioners
• Health and Mental Health Service Providers
• Monitoring and Evaluation Specialists in protection programs
• NGO and Civil Society Organization Program Officers
• Legal and Human Rights Professionals
• Community Development and Social Inclusion Officers
• Program Managers working in gender and protection sectors

Course Objectives

• Develop advanced competencies in applying survivor-centered approaches that prioritize dignity, safety, confidentiality, and empowerment of individuals affected by gender-based violence across diverse contexts.
• Strengthen participants’ ability to design structured case management systems that improve coordination of medical, psychosocial, legal, and protection services for survivors effectively.
• Equip professionals with practical skills in conducting ethical survivor intake and needs assessments that ensure informed consent and support individualized response planning.
• Enhance knowledge in applying international standards and guidelines that promote professional and ethical management of gender-based violence cases responsibly.
• Build competency in developing safety planning interventions that reduce risks of further harm and strengthen protection outcomes for survivors of gender-based violence.
• Improve participants’ ability to design referral pathways that strengthen collaboration among service providers and improve access to comprehensive survivor support services.
• Strengthen skills in applying trauma-informed care approaches that promote recovery, resilience, and psychosocial wellbeing among survivors of violence.
• Equip participants with knowledge in managing sensitive case information through ethical documentation processes that strengthen confidentiality and accountability.
• Enhance competency in addressing child safeguarding considerations within GBV case management frameworks that improve protection of minors and vulnerable populations.
• Improve participants’ ability to monitor case progress using structured evaluation tools that enhance accountability and effectiveness of response services.
• Strengthen capacity to integrate digital tools that support ethical data management and improve efficiency in case tracking, reporting, and coordination processes.
• Develop leadership capabilities that strengthen institutional capacity to provide survivor-centered support services aligned with international protection standards.

Comprehensive Course Outline

Module 1: Introduction to Gender-Based Violence Concepts

• Understanding forms and prevalence of gender-based violence globally
• Causes, risk factors, and consequences affecting survivors and communities
• International legal frameworks guiding GBV prevention and response efforts
• Ethical principles supporting professional GBV response programming

Module 2: Survivor-Centered Principles and Ethics

• Core principles supporting dignity, safety, and confidentiality of survivors
• Promoting informed consent approaches supporting survivor decision-making
• Ensuring non-discrimination and respect in GBV case management services
• Strengthening ethical conduct through survivor-centered programming frameworks

Module 3: GBV Case Management Frameworks

• Understanding case management stages supporting coordinated service delivery
• Designing structured case plans responding to survivor needs effectively
• Strengthening coordination between service providers supporting protection outcomes
• Improving accountability through structured case management processes

Module 4: Intake Procedures and Survivor Identification

• Conducting ethical intake processes supporting safe disclosure environments
• Identifying immediate needs affecting safety and protection outcomes
• Strengthening survivor identification processes supporting appropriate response
• Improving engagement through sensitive intake and communication techniques

Module 5: Needs Assessment and Case Planning

• Conducting survivor needs assessments supporting individualized care planning
• Designing case management plans supporting survivor wellbeing outcomes
• Strengthening response strategies addressing health, legal, and psychosocial needs
• Enhancing survivor empowerment through participatory case planning approaches

Module 6: Safety Planning and Risk Assessment

• Identifying safety risks affecting survivors and vulnerable populations effectively
• Developing safety planning frameworks supporting survivor protection outcomes
• Strengthening prevention measures reducing risks of re-victimization effectively
• Promoting empowerment through collaborative safety planning processes

Module 7: Psychosocial Support and Trauma-Informed Care

• Understanding trauma impacts affecting survivor emotional wellbeing outcomes
• Applying psychosocial support approaches supporting healing and recovery processes
• Strengthening communication skills supporting empathetic survivor engagement
• Promoting resilience through structured psychosocial care interventions

Module 8: Referral Pathways and Service Coordination

• Establishing referral mechanisms supporting access to comprehensive services
• Strengthening coordination between health, legal, and social support providers
• Improving collaboration supporting integrated survivor support outcomes effectively
• Enhancing accountability through structured referral management systems

Module 9: Child Protection Considerations in GBV Cases

• Integrating child safeguarding frameworks supporting vulnerable children effectively
• Addressing ethical considerations affecting protection of minors responsibly
• Strengthening referral pathways supporting child protection outcomes
• Promoting best interest principles supporting protection decision-making processes

Module 10: Documentation and Information Management

• Designing documentation systems supporting accurate case record management
• Strengthening confidentiality through ethical data management practices
• Improving reporting accuracy supporting accountability frameworks effectively
• Enhancing decision-making through structured information management systems

Module 11: Monitoring and Evaluation of GBV Case Management

• Designing indicators that measure effectiveness of survivor support interventions
• Monitoring case progress using structured evaluation frameworks effectively
• Strengthening accountability through performance monitoring tools
• Improving program quality through evidence-based evaluation approaches

Module 12: Safeguarding and Accountability Frameworks

• Integrating safeguarding principles supporting ethical program delivery approaches
• Strengthening accountability to affected populations through inclusive mechanisms
• Promoting institutional responsibility supporting protection outcomes effectively
• Enhancing trust through transparent safeguarding communication systems

Module 13: Digital GBV and Technology Considerations

• Understanding risks associated with online gender-based violence environments
• Strengthening digital safeguarding approaches supporting survivor protection
• Using technology tools supporting ethical case management coordination
• Enhancing confidentiality through secure digital information management systems

Module 14: Multi-Sectoral Coordination and Partnerships

• Coordinating stakeholders supporting integrated GBV response frameworks
• Strengthening collaboration between government and non-government actors
• Improving institutional coordination supporting survivor protection outcomes
• Enhancing service delivery through structured partnership frameworks

Module 15: Cultural Sensitivity and Ethical Engagement

• Promoting culturally appropriate approaches supporting survivor engagement outcomes
• Strengthening ethical considerations supporting inclusive service delivery approaches
• Managing diversity considerations affecting case management effectiveness
• Building trust through culturally responsive communication strategies

Module 16: Continuous Improvement and Institutional Learning

• Strengthening institutional learning supporting improved protection outcomes
• Evaluating program effectiveness through structured feedback mechanisms
• Promoting innovation supporting survivor-centered service delivery approaches
• Enhancing sustainability through adaptive case management improvement frameworks

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.

Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment

Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.