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| Training Mode | Platform | Fee | Enroll |
|---|---|---|---|
| Online Training | Zoom/ Google Meet | 900USD | Register |
| Course Date | Location | Fee | Enroll |
|---|
Introduction
It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement.
Duration
5 days
Who should attend?
o Business owners/heads of organizations
o Managers/supervisors
o Quality personnel
Course Objective:
o Develop, implement, and sustain a performance excellence organization culture
o Principles of quality management and performance excellence.
o Principles of the quality management and frameworks that have had the most impact
o Build, develop and sustain an effective quality management and performance excellence culture
o Enhanced customer satisfaction
o Improved operational efficiency and effectiveness
o Continual improvement of products/services
Course content
o Introduction
o Defining Quality
o Principles, Practices, Techniques
o Levels of Quality
o Total Quality in Organizations
o Quality control in Non-Profits and Public Sector
o Quality Management Frameworks
o Leadership and Strategic Planning
o Leadership for Quality
o Strategic Planning
o Customer Focus
o Customer Satisfaction and Loyalty
o Identifying Customers. Customer Information.
o Customer Relationship Management
o Measuring Customer Satisfaction
o High Performance Workforce Management
o Principles of Engagement and Motivation
o Designing High Performance Work Systems
o Managing and Sustaining the Work System
o Process Management
o Business Processes redesigning Work Processes.
o Process Control and Improvement
o Performance Measurement and Information Management
o Scope of Performance Measurement
o Designing Effective Performance Measurement Systems
o Analyzing Performance Data
o The Cost of Quality
o Knowledge Management
o Building and Sustaining Performance Excellence in Organizations
o Organizational Culture and Performance Excellence
o Change Management
o Sustaining a Quality Organization
o Methodology
o Process Improvement
o Quality Cost Management
o Quality Costs
o Quality Cost Measurement
o Quality Costs Reporting
o Quality Costing and Decision Making
o Developing Standards
o Performance Reports
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Payment should be done two weeks before commence of the training, to Upskill Development account, so as to enable us prepare better for you.
| Training Mode | Platform | Fee | Enroll |
|---|---|---|---|
| Online Training | Zoom/ Google Meet | 900USD | Register |
| Course Date | Location | Fee | Enroll |
|---|
We support the development of a skilled and confident workforce to meet the changing demands of growing sectors by offering the best possible training to enable them to fulfil learning goals.
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