Credit Control and Debt Management Course

Introduction

This comprehensive Credit Control and Debt Management course is designed to equip participants with practical knowledge and skills to effectively manage credit risk, control outstanding debts, and optimize cash flow within organizations. The course covers essential principles of credit management, debt collection strategies, and techniques to minimize financial losses due to bad debts. Participants will learn how to assess creditworthiness, establish credit policies, and implement robust debt recovery procedures that balance maintaining customer relationships with financial discipline.

Through a combination of theory, real-world case studies, and interactive exercises, this course provides tools for monitoring accounts receivable, negotiating payment plans, and managing disputes. Emphasis is placed on understanding legal frameworks related to debt recovery and ethical considerations in credit control. By mastering these competencies, learners will enhance their organization’s financial health and improve overall credit management efficiency.

Additionally, the course explores the use of modern technology and software solutions to streamline credit control processes, automate debt tracking, and generate insightful reports for better decision-making. Participants will gain skills in developing customized credit management strategies tailored to their industry and organizational needs. This proactive approach not only helps in mitigating risks but also strengthens customer trust and fosters long-term business relationships. By the end of the course, learners will be well-prepared to implement effective credit control and debt management systems that contribute to improved cash flow and organizational stability.

Duration

5 days

Who should attend?

This course is ideal for:

·       Credit managers

·       Accounts receivable officers

·       Finance professionals

·       Risk managers

·       Business owners

·       Professionals in banking and microfinance

·       Lending institution staff

·       Team leaders and supervisors overseeing credit control operations

Course Objective

By the end of this course, participants will be able to:

·       Understand the fundamentals of credit control and its importance in business finance management.

·       Learn how to assess customer creditworthiness effectively using various evaluation techniques.

·       Develop and implement robust credit policies and procedures tailored to organizational needs.

·       Acquire practical skills in managing accounts receivable and minimizing overdue debts.

·       Master strategies for effective debt collection and negotiation to maximize recovery rates.

·       Understand legal and ethical considerations related to credit management and debt recovery.

·       Utilize technology and software tools to streamline credit control and debt management processes.

·       Enhance cash flow management by integrating credit control strategies with overall financial planning.

·       Build skills to maintain positive customer relationships while enforcing credit discipline.

·       Gain the ability to analyze credit risk and develop proactive approaches to mitigate potential losses. 

Course content

Module 1: Introduction to Credit Control and Debt Management

• Definition and importance of credit control
• The role of credit management in organizational finance
• Overview of the credit lifecycle
• Impact of poor credit control on business performance

Module 2: Credit Policy Development

• Designing effective credit policies and terms
• Setting credit limits and payment terms
• Credit approval processes
• Role of credit scoring and creditworthiness assessment

Module 3: Credit Risk Assessment

• Tools and techniques for evaluating customer credit risk
• Financial statement analysis for credit decisions
• Use of credit reports and credit bureaus
• Risk rating systems and scoring models

Module 4: Accounts Receivable Management

• Monitoring and controlling accounts receivable
• Invoice processing and documentation
• Managing credit terms and discounts
• Aging analysis and follow-up procedures

Module 5: Debt Collection Strategies

• Principles of effective debt collection
• Communication skills for negotiating with debtors
• Managing disputes and complaints
• Legal actions and recovery procedures

Module 6: Legal and Ethical Aspects of Credit Control

• Overview of laws governing credit and debt recovery
• Consumer protection and ethical considerations
• Handling sensitive information and privacy issues
• Avoiding and managing bad debts

Module 7: Use of Technology in Credit Management

• Credit management software and automation tools
• Implementing debt tracking systems
• Generating credit and collection reports
• Leveraging data analytics for decision-making

Module 8: Cash Flow and Working Capital Management

• Relationship between credit control and cash flow
• Impact of credit policies on working capital
• Forecasting and managing cash inflows
• Integrating credit control with financial planning

Module 9: Customer Relationship Management in Credit Control

• Balancing credit risk with customer relationships
• Strategies for maintaining positive customer communication
• Building trust while enforcing payment discipline
• Handling difficult customers professionally

Module 10: Monitoring, Reporting, and Continuous Improvement

• Key performance indicators (KPIs) for credit control
• Preparing credit and debt management reports
• Reviewing and improving credit policies and procedures
• Training and capacity building for credit teams

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808 

Terms of Payment

Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.

Online/ On-site (Nairobi, Kenya) Training Schedule