Introduction
Cloud-based platforms such as Microsoft 365 and SharePoint have revolutionized the way organizations manage, store, and share records. With digital collaboration tools becoming a cornerstone of modern business operations, effective use of these platforms is essential for enhancing efficiency, transparency, and compliance. This course provides a practical and strategic approach to leveraging Microsoft 365 and SharePoint for optimized records handling.
Participants will explore the role of cloud collaboration in streamlining workflows, centralizing information, and improving accessibility while maintaining compliance with legal and organizational requirements. Through hands-on guidance, they will learn how to design and manage information governance frameworks integrated with Microsoft 365 tools.
The program emphasizes strategies for balancing collaboration with security, ensuring sensitive information remains protected while enabling seamless sharing across teams and departments. Attendees will learn to customize SharePoint sites, use OneDrive effectively, and integrate Microsoft Teams with records management systems.
A special focus will be placed on automation tools within Microsoft 365 such as Power Automate for records lifecycle management, audit trails, and compliance monitoring. Emerging trends such as AI-driven records search and metadata tagging will also be addressed.
Additionally, the course provides insights into hybrid frameworks, enabling organizations to effectively combine on-premises and cloud-based systems while meeting international standards for records retention and digital preservation.
By the end of the course, participants will have mastered both the technical and strategic elements of using Microsoft 365 and SharePoint as powerful enablers of digital records handling, collaboration, and knowledge governance.
Who Should Attend
- Records and information managers
- IT administrators and SharePoint specialists
- Microsoft 365 solution architects
- Compliance and governance officers
- Knowledge management professionals
- Legal and audit officers
- Corporate services and administration staff
- Data protection and privacy officers
- Project and program managers using Microsoft 365
- Archivists and document controllers
- Consultants in digital transformation and collaboration tools
- Government and NGO officials implementing Microsoft 365 platforms
Duration
10 Days
Course Objectives
By the end of this course, participants will be able to:
- Understand the principles of cloud collaboration in records handling.
- Configure SharePoint for secure records management.
- Use Microsoft Teams and OneDrive for document governance.
- Implement Microsoft 365 compliance and retention policies.
- Automate records workflows using Power Automate.
- Apply metadata and taxonomy principles in SharePoint.
- Ensure GDPR and data privacy compliance in Microsoft 365.
- Manage hybrid records systems across cloud and on-premises platforms.
- Integrate Microsoft 365 with third-party records solutions.
- Strengthen security and risk controls for digital records.
- Apply AI and advanced search for knowledge discovery.
- Design organization-wide records governance frameworks.
Comprehensive Course Outline
Module 1: Introduction to Cloud Collaboration
- Cloud adoption in records handling
- Benefits and risks of Microsoft 365
- Digital transformation strategies
- Case studies of successful adoption
Module 2: SharePoint for Records Management
- Setting up SharePoint sites and libraries
- Permissions and access control
- Metadata and taxonomy design
- Document lifecycle management
Module 3: Microsoft Teams and OneDrive Integration
- Teams as a records collaboration hub
- OneDrive for secure personal storage
- Integration with SharePoint records libraries
- Managing team channels and file governance
Module 4: Microsoft 365 Compliance Center
- Retention policies and retention labels
- eDiscovery and audit trails
- Data loss prevention (DLP) policies
- Information governance dashboards
Module 5: Automating Records Workflows
- Power Automate for approval workflows
- Automatic tagging and routing of documents
- Notifications and escalation rules
- Building custom automation solutions
Module 6: Security and Access Controls
- Identity management in Microsoft 365
- Encryption and multi-factor authentication
- Securing sensitive and classified records
- Risk mitigation strategies
Module 7: Hybrid Records Management Systems
- Combining cloud and on-premises archives
- Synchronization challenges and solutions
- Data migration to SharePoint Online
- Compliance with hybrid models
Module 8: Governance and Policy Frameworks
- Drafting records policies for Microsoft 365
- Governance models for collaborative systems
- Roles and responsibilities in digital governance
- Aligning with international standards
Module 9: Advanced SharePoint Features
- Content types and records libraries
- Customizing workflows in SharePoint
- Records center functionality
- Advanced search and indexing
Module 10: Knowledge Discovery with AI Tools
- Microsoft Search for knowledge retrieval
- AI-powered tagging and classification
- Graph API and advanced integration
- Leveraging machine learning for records analysis
Module 11: Compliance with Data Protection Laws
- GDPR, HIPAA, and other legal frameworks
- Managing sensitive personal data
- Data sovereignty in cloud records
- Building compliance-ready systems
Module 12: Archiving and Long-Term Preservation
- Strategies for digital archiving in Microsoft 365
- SharePoint archival best practices
- Storage optimization and lifecycle policies
- Ensuring accessibility of historical records
Module 13: Collaboration Across Departments
- Cross-functional SharePoint workspaces
- Inter-departmental governance models
- Case examples of enterprise collaboration
- Conflict resolution in collaborative systems
Module 14: Integration with Third-Party Systems
- Extending Microsoft 365 with add-ons
- Integration with ERP and CRM systems
- Interoperability with external KM platforms
- Open APIs and connectors
Module 15: Measuring Success and ROI
- Performance indicators for records systems
- Cost-effectiveness of Microsoft 365 adoption
- User adoption metrics and engagement
- Continuous improvement frameworks
Module 16: Capstone and Strategic Roadmap
- Designing a records governance strategy
- Customizing SharePoint for specific industries
- Group project: KM framework using Microsoft 365
- Final presentations and peer feedback
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirements. For further inquiries, please contact us on Email: training@upskilldevelopment.com Tel: +254 721 331 808
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation are arranged upon request. For booking contact our Training Coordinator through Email: training@upskilltrainingcenter.com, +254 721 331 808
Terms of Payment
Unless otherwise agreed between the two parties’ payment of the course fee should be done at least 3 working days before commencement of the training so as to enable us to prepare better.
