Course Introduction
Humanitarian quality assurance is a fundamental component of effective aid delivery, ensuring that responses are accountable, consistent, and aligned with globally recognized humanitarian standards and commitments.
This course provides NGO professionals with a deep understanding of the Core Humanitarian Standard (CHS) and how it strengthens quality, accountability, and impact in humanitarian and development programming.
Participants will learn how to integrate CHS principles into organizational systems, improving performance, transparency, and responsiveness to affected populations in crisis settings.
The training emphasizes practical application of quality assurance mechanisms that ensure humanitarian interventions meet minimum standards and continuously improve service delivery.
It also explores how quality assurance frameworks connect with donor requirements, organizational policies, and field-level implementation challenges in complex environments.
Ultimately, the course builds institutional capacity to deliver high-quality humanitarian assistance that is accountable, people-centered, and continuously improving.
Duration
5 days
Who Should Attend
- NGO humanitarian program managers and coordinators
- Quality assurance and compliance officers in NGOs
- Monitoring and evaluation specialists in humanitarian settings
- Field operations and emergency response staff
- WASH, shelter, and protection program officers
- NGO senior management and technical advisors
- Donor-funded project managers and coordinators
- Accountability and safeguarding focal persons
- Humanitarian response and cluster coordination staff
- Civil society and local implementing partners
- Risk management and audit professionals
- Capacity building and training officers
Course Objectives
- Develop a comprehensive understanding of the Core Humanitarian Standard (CHS) and its role in ensuring quality and accountability in humanitarian programming.
- Strengthen capacity to integrate CHS principles into organizational systems, policies, and operational frameworks for improved service delivery.
- Build skills to design and implement effective quality assurance mechanisms in humanitarian and development interventions.
- Enhance understanding of accountability to affected populations and how it drives continuous improvement in humanitarian responses.
- Improve ability to monitor and evaluate humanitarian program quality using CHS-based indicators and tools.
- Strengthen organizational systems for feedback, learning, and adaptive management in crisis settings.
- Develop competencies in aligning donor requirements with humanitarian quality assurance frameworks and standards.
- Enhance leadership capacity for promoting a culture of quality, accountability, and continuous improvement.
- Strengthen coordination skills for multi-agency quality assurance and humanitarian response systems.
- Build institutional resilience by embedding CHS principles into long-term organizational strategies and practices.
Course Outline
Module 1: Introduction to Humanitarian Quality Assurance
- Understanding humanitarian quality assurance concepts and frameworks globally
- Overview of Core Humanitarian Standard (CHS) and its principles
- Importance of quality assurance in humanitarian and development contexts
- Linking quality assurance to accountability and impact
Module 2: Core Humanitarian Standard (CHS) Framework
- Understanding structure and commitments of the CHS framework
- Applying CHS principles in humanitarian programming cycles
- Aligning organizational systems with CHS requirements
- Strengthening compliance with global humanitarian quality standards
Module 3: Accountability and People-Centered Programming
- Ensuring accountability to affected populations in humanitarian responses
- Designing people-centered approaches in program delivery
- Strengthening participation and feedback mechanisms
- Enhancing transparency in humanitarian operations
Module 4: Quality Assurance Systems Design
- Developing organizational quality assurance frameworks for NGOs
- Establishing standards-based operational procedures
- Strengthening internal control and compliance systems
- Integrating quality assurance into project lifecycle management
Module 5: Monitoring Quality and Performance
- Developing indicators for humanitarian quality assurance systems
- Tracking performance and compliance with CHS commitments
- Using data for decision-making and adaptive management
- Strengthening reporting systems for quality monitoring
Module 6: Feedback and Complaint Mechanisms
- Designing effective feedback systems for affected populations
- Managing complaints and response systems in humanitarian settings
- Ensuring accessibility and inclusivity in feedback channels
- Using feedback data for continuous improvement
Module 7: Organizational Learning and Improvement
- Embedding learning systems into humanitarian operations
- Capturing lessons learned for quality improvement
- Strengthening knowledge management in NGOs
- Promoting adaptive management approaches
Module 8: Coordination and Quality Standards
- Strengthening inter-agency coordination for quality assurance
- Aligning humanitarian actors with shared quality standards
- Enhancing cluster-based coordination systems
- Improving joint accountability frameworks
Module 9: Risk Management in Quality Assurance
- Identifying risks affecting humanitarian quality and delivery
- Developing mitigation strategies for quality-related risks
- Strengthening safeguarding and accountability systems
- Ensuring continuity of quality under crisis conditions
Module 10: Institutionalizing CHS and Quality Systems
- Embedding CHS principles into organizational strategy
- Strengthening leadership commitment to quality assurance
- Ensuring sustainability of quality management systems
- Promoting continuous improvement across NGO operations
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.
Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment:
Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.
