Change Management for Knowledge and Records Professionals Course

Introduction

Change is inevitable in modern dynamic organizational environment, and knowledge and records professionals play a critical role in ensuring smooth transitions during transformations. Whether driven by technology, policy shifts, compliance demands, or organizational restructuring, change requires effective strategies for managing people, processes, and information.

This course is designed to equip professionals with the tools and strategies needed to lead and support change management initiatives within records and knowledge management functions. Participants will learn how to prepare organizations for change while minimizing disruption and resistance.

The program emphasizes the intersection between change management and information governance, ensuring that professionals can align transformation initiatives with regulatory, ethical, and operational requirements. This is particularly vital in areas like digital migration, adoption of new records systems, and compliance with evolving standards.

Practical frameworks and models of change will be explored, providing learners with strategies to manage both the human and technical sides of change. Participants will engage with case studies of successful change implementations in corporate, government, and nonprofit contexts.

Emerging issues such as digital transformation, artificial intelligence adoption, and hybrid work environments will also be addressed, ensuring participants can lead change in modern knowledge ecosystems. By focusing on resilience and adaptability, the course builds leadership capacity for navigating complexity.

By the end of the course, learners will be able to champion transformation projects that deliver value, foster staff engagement, and ensure that knowledge and records systems remain sustainable, compliant, and future-ready.

Who Should Attend

• Records managers and knowledge officers
• Information governance professionals
• Compliance and regulatory specialists
• Change management practitioners
• Digital transformation leaders
• Archivists and librarians
• Organizational development professionals
• IT and information systems managers

Duration

5 Days

Course Objectives

By the end of the course, participants will be able to:

• Understand principles of change management within knowledge and records environments.
• Apply frameworks and models to manage organizational change effectively.
• Identify drivers, challenges, and opportunities of change in records management.
• Develop strategies to manage resistance and foster stakeholder engagement.
• Align change initiatives with compliance, governance, and ethical standards.
• Support digital transformation and technology adoption projects.
• Facilitate communication and collaboration during transitions.
• Assess risks and mitigation strategies in records-related change initiatives.
• Monitor, evaluate, and sustain change outcomes.
• Build resilience and adaptability in knowledge and records systems.

Comprehensive Course Outline

Module 1: Introduction to Change Management

• Defining change management in the context of records and knowledge
• Drivers of organizational change
• Types and levels of change
• Change readiness assessment

Module 2: Models and Frameworks of Change

• Lewin’s Change Model and its applications
• Kotter’s 8-Step Model for organizational change
• Prosci ADKAR model in records management
• Selecting appropriate frameworks

Module 3: Stakeholder Engagement and Communication

• Identifying key stakeholders in change initiatives
• Communication strategies for effective engagement
• Overcoming resistance to change
• Building a culture of trust

Module 4: Aligning Change with Governance and Compliance

• Regulatory and ethical considerations
• Ensuring compliance during transitions
• Policy alignment with organizational objectives
• Auditing change processes

Module 5: Digital Transformation and Technology Adoption

• Transitioning from paper to digital systems
• Managing electronic document and records systems (EDRMS) adoption
• AI and automation in records workflows
• Cybersecurity during change implementation

Module 6: Human Side of Change

• Psychological impacts of organizational change
• Training and capacity building strategies
• Leading teams through transitions
• Building resilience in staff

Module 7: Risk Management in Change Initiatives

• Identifying risks in change management
• Developing risk mitigation strategies
• Contingency planning for disruptions
• Lessons learned from past failures

Module 8: Measuring Change Outcomes

• Key performance indicators (KPIs) for change initiatives
• Tools for monitoring progress
• Feedback mechanisms and continuous improvement
• Reporting and accountability frameworks

Module 9: Case Studies and Best Practices

• Change management in government institutions
• Corporate sector success stories
• Lessons from nonprofit and global organizations
• Emerging best practices in digital change

Module 10: Sustaining Change and Future Readiness

• Embedding change into organizational culture
• Continuous improvement strategies
• Preparing for future disruptions
• Building adaptive knowledge systems

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirements. For further inquiries, please contact us on Email: training@upskilldevelopment.com Tel: +254 721 331 808

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation are arranged upon request. For booking contact our Training Coordinator through Email: training@upskilltrainingcenter.com, +254 721 331 808

Terms of Payment

Unless otherwise agreed between the two parties’ payment of the course fee should be done at least 3 working days before commencement of the training so as to enable us to prepare better.