Course Introduction
The Advanced Office Administration and Facility Operations Course is designed to strengthen the capabilities of administrative and facility professionals responsible for maintaining efficient, productive, safe, and well-coordinated workplaces. The programme integrates advanced office administration with modern facility operations, enabling participants to manage people, processes, physical assets, information, service providers, and workplace resources more effectively.
Modern administrative professionals are increasingly expected to perform beyond traditional clerical and office-support responsibilities. They coordinate executive activities, manage documentation and information flows, supervise office services, support procurement and budgeting, manage vendors, monitor facilities, coordinate meetings, and contribute to organizational performance. This course provides practical frameworks for handling these expanding responsibilities professionally and strategically.
The course provides participants with practical approaches for improving office systems, administrative workflows, records management, workplace communication, space utilization, maintenance planning, asset management, security, occupational safety, utilities, cleaning services, fleet coordination, procurement, inventory, and contractor performance. Emphasis is placed on establishing reliable systems that improve service quality while controlling operational costs.
Participants will explore contemporary developments transforming administration and facilities management, including digital workplaces, artificial intelligence, smart building technologies, workplace analytics, hybrid working environments, sustainability, energy efficiency, cybersecurity, business continuity, employee experience, and data-driven facility management. These emerging practices enable administrative teams to become more proactive, efficient, resilient, and responsive.
Through case studies, practical exercises, templates, simulations, group assignments, and workplace scenarios, participants will learn how to diagnose operational weaknesses and implement measurable improvements. By the end of the programme, participants will be better equipped to establish efficient administrative systems, optimize facilities, manage operational risks, improve workplace experiences, and support organizational objectives.
Duration
10 days
Who Should Attend
- Office Administrators and Administrative Officers
- Administration Managers and Senior Administrative Professionals
- Facilities Managers and Facilities Officers
- Office Managers and Executive Office Coordinators
- Administrative Assistants and Executive Assistants
- Corporate Services Managers and Officers
- Operations Managers and Operations Officers
- Procurement and Logistics Professionals
- Property, Estate and Building Management Officers
- Human Resource and Administration Professionals
- Records and Information Management Officers
- Health, Safety and Security Officers
- Asset and Inventory Management Officers
- Maintenance and Engineering Coordinators
- Institutional Support Services Managers
Course Objectives
- Strengthen advanced office administration competencies by enabling participants to establish efficient administrative systems, workflows, controls, service standards, and performance monitoring mechanisms.
- Improve workplace and facility operations management through systematic planning, coordination, supervision, maintenance, and optimization of buildings, equipment, utilities, and support services.
- Develop effective office workflow management systems that reduce administrative delays, eliminate unnecessary processes, improve accountability, and increase overall organizational productivity.
- Enhance facility maintenance planning capabilities by applying preventive, predictive, corrective, and condition-based maintenance approaches to buildings, equipment, and workplace infrastructure.
- Strengthen asset, inventory, and resource management practices through improved asset registers, lifecycle planning, stock controls, utilization monitoring, accountability, and disposal procedures.
- Improve procurement, vendor, and contractor management by establishing clear service specifications, performance indicators, service-level agreements, monitoring mechanisms, and contract controls.
- Enhance workplace safety, security, and operational risk management through structured risk assessments, emergency preparedness, access controls, incident management, and occupational safety measures.
- Develop effective office budgeting and cost-control capabilities for forecasting administrative expenses, monitoring facility expenditure, controlling operating costs, and improving resource efficiency.
- Apply digital technologies and automation to administration by identifying opportunities for workflow automation, electronic records, AI-assisted administration, dashboards, and digital workplace systems.
- Strengthen sustainable facility operations through energy efficiency, water conservation, waste management, green procurement, environmentally responsible practices, and sustainability performance monitoring.
- Improve business continuity and workplace resilience by preparing administrative teams to maintain critical operations during emergencies, infrastructure disruptions, security incidents, and other crises.
- Establish performance-driven administrative and facility operations using KPIs, service standards, dashboards, user feedback, operational audits, benchmarking, and continuous improvement frameworks.
Comprehensive Course Outline
Module 1: Strategic Office Administration and Operational Excellence
- Evolving strategic responsibilities of modern office administration professionals
- Designing efficient administrative structures, procedures, and accountability systems
- Office workflow mapping, process optimization, and administrative bottleneck elimination
- Developing administrative service standards, operating procedures, and performance controls
Module 2: Advanced Office Systems and Digital Administration
- Digital office systems, electronic workflows, and paperless administration strategies
- Artificial intelligence and automation applications for administrative productivity
- Electronic document management, digital approvals, and information workflow controls
- Cybersecurity, data privacy, access management, and secure administrative practices
Module 3: Records, Information and Document Management
- Developing comprehensive records classification, indexing, and retrieval systems
- Electronic records management, document digitization, and digital archiving practices
- Records retention schedules, disposal procedures, and regulatory compliance requirements
- Confidential information management, document security, and controlled information access
Module 4: Facility Operations and Workplace Management
- Strategic facility planning and alignment with organizational operational requirements
- Workplace space planning, utilization analysis, allocation, and occupancy optimization
- Managing cleaning, sanitation, reception, catering, landscaping, and support services
- Workplace experience management and creation of productive employee environments
Module 5: Maintenance Management and Building Operations
- Preventive, predictive, corrective, and condition-based facility maintenance planning
- Building systems management covering electrical, plumbing, HVAC, and essential utilities
- Maintenance scheduling, work-order management, inspections, and performance monitoring
- Computerized maintenance management systems and emerging predictive maintenance technologies
Module 6: Asset, Inventory and Office Resource Management
- Asset registration, identification, tagging, tracking, and accountability management
- Asset lifecycle planning from acquisition and utilization through replacement and disposal
- Inventory planning, stock-level optimization, stores management, and internal controls
- Technology-enabled asset tracking using QR codes, RFID, IoT, and digital registers
Module 7: Procurement, Vendors and Contracted Facility Services
- Procurement planning and specification development for administrative and facility services
- Vendor selection, due diligence, evaluation, onboarding, and relationship management
- Service-level agreements, contractor KPIs, performance monitoring, and corrective actions
- Contract administration, cost management, supplier risk, and service quality assurance
Module 8: Workplace Safety, Security and Emergency Management
- Occupational health and safety requirements within office and facility environments
- Physical security, visitor management, access controls, surveillance, and asset protection
- Fire safety, evacuation procedures, emergency response planning, and simulation exercises
- Workplace risk assessments, incident reporting, investigation, and corrective action management
Module 9: Administrative Budgeting and Facility Cost Management
- Preparing administrative and facility operating budgets and expenditure forecasts
- Facility lifecycle costing, operational expenditure analysis, and cost optimization
- Utility cost management covering electricity, water, fuel, telecommunications, and services
- Financial controls, expenditure monitoring, variance analysis, and management reporting
Module 10: Sustainable, Smart and Future-Ready Facilities
- Energy efficiency, water conservation, waste reduction, and sustainable facility operations
- Smart buildings, Internet of Things sensors, automation, and facility performance analytics
- ESG considerations, green office practices, carbon reduction, and environmental performance
- Hybrid workplaces, flexible offices, smart space utilization, and future workplace trends
Module 11: Performance Management, Resilience and Continuous Improvement
- Developing administrative and facility management KPIs and operational dashboards
- Business continuity planning, disaster recovery, and organizational workplace resilience
- Facility audits, user satisfaction assessments, benchmarking, and compliance reviews
- Developing practical administrative and facility operations improvement action plans
Module 12: Executive Support and Senior Management Coordination
- Managing executive calendars, priorities, appointments, meetings, and complex administrative schedules effectively
- Preparing executive briefing materials, correspondence, reports, presentations, and decision-support documentation
- Coordinating senior management meetings, board activities, executive travel, protocol, and confidential assignments
- Strengthening professional judgment, confidentiality, discretion, and executive stakeholder relationship management
Module 13: Meetings, Events, Protocol and Corporate Hospitality
- Planning and coordinating meetings, conferences, workshops, official functions, and institutional events professionally
- Managing meeting logistics, venues, participant communication, documentation, catering, equipment, and support services
- Applying corporate protocol, official etiquette, VIP reception, seating arrangements, and professional hospitality standards
- Conducting post-event evaluations, supplier reconciliation, expenditure reviews, and continuous event improvement processes
Module 14: Fleet, Transport and Logistics Administration
- Developing effective vehicle allocation, scheduling, utilization monitoring, and transport coordination systems
- Managing fleet maintenance schedules, fuel consumption, vehicle documentation, insurance, and operational compliance
- Applying fleet performance indicators, driver management controls, journey planning, and transport cost optimization
- Using GPS, telematics, digital fleet systems, and data analytics to improve vehicle utilization and accountability
Module 15: Workplace Technology, AI and Administrative Automation
- Applying generative artificial intelligence tools to correspondence, scheduling, reporting, research, and administrative workflows
- Automating repetitive administrative processes using digital workflows, intelligent assistants, and productivity platforms
- Using workplace analytics, digital dashboards, and operational data to support evidence-based administrative decisions
- Managing responsible AI use, information security, data privacy, accuracy, and human oversight in administrative operations
Module 16: Business Continuity, Crisis Preparedness and Facility Resilience
- Identifying operational vulnerabilities affecting offices, buildings, utilities, technology, personnel, and essential services
- Developing business continuity arrangements for power failures, disasters, security incidents, and workplace disruptions
- Establishing emergency communication, alternative workplace, backup systems, recovery procedures, and escalation protocols
- Conducting continuity exercises, facility resilience assessments, emergency simulations, and post-incident improvement reviews
Module 17: Administrative Leadership and Service Excellence
- Developing leadership capabilities for supervising administrative, facilities, maintenance, security, and support service teams
- Establishing customer-focused administrative services that improve internal stakeholder satisfaction and employee experience
- Managing workplace conflicts, complaints, service failures, performance issues, and challenging stakeholder expectations
- Creating a culture of accountability, innovation, continuous improvement, professionalism, and operational service excellence
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment
Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better
