Advanced Digital Public Infrastructure Strategy and Management Training Course

Course Introduction

Digital public infrastructure is becoming a foundational component of modern government, enabling secure, interoperable, inclusive, and scalable digital services across institutions and society. Digital identity, payments, data exchange, registries, authentication, consent mechanisms, and shared digital platforms can reduce duplication while expanding access to essential public services. The Advanced Digital Public Infrastructure Strategy and Management Training Course equips government leaders and professionals with the strategic and managerial capabilities required to design, govern, finance, implement, and continuously improve digital public infrastructure.

The course examines DPI as an ecosystem rather than a collection of individual technology projects. Participants will explore how foundational digital capabilities can be structured as reusable infrastructure that supports multiple government agencies, service providers, citizens, businesses, and other stakeholders. Particular attention is given to interoperability, open standards, modular architecture, institutional coordination, shared platforms, cybersecurity, privacy, inclusion, resilience, and long-term sustainability.

A major focus is placed on strategic planning and institutional governance. Participants will learn how to assess existing digital infrastructure, identify capability gaps, define national or institutional DPI priorities, establish governance arrangements, and coordinate investments across agencies. The programme addresses the challenges of fragmented systems, overlapping mandates, legacy technology, inconsistent standards, data silos, institutional resistance, limited technical capacity, and competing priorities.

The programme also explores the management of core DPI building blocks such as digital identity, payments, trusted data exchange, digital registries, authentication, consent, notification services, electronic signatures, and interoperable government platforms. Participants will examine how these components can be designed and managed to enable secure, seamless, citizen-centered services while avoiding unnecessary duplication and excessive dependence on proprietary technology.

Security, privacy, trust, inclusion, and resilience are integrated throughout the training. Participants will examine cybersecurity architecture, data protection, identity assurance, access management, fraud prevention, operational continuity, incident response, vendor risks, and safeguards for vulnerable populations. They will also consider how DPI can unintentionally create exclusion, concentration of power, surveillance risks, digital divides, or systemic dependencies if governance and design principles are inadequate.

By the end of the course, participants will be able to develop and manage comprehensive DPI strategies aligned with national development priorities and institutional transformation objectives. They will gain practical approaches for architecture planning, governance, interoperability, investment, procurement, ecosystem development, risk management, service integration, performance measurement, and emerging technology adoption. The course prepares leaders to build resilient digital foundations capable of supporting efficient government and inclusive digital transformation at scale.

Duration

10 days

Who Should Attend

• Ministers, permanent secretaries, commissioners, directors, and senior executives responsible for national or institutional digital transformation.

• Chief information officers, chief digital officers, chief technology officers, and enterprise architecture leaders managing government digital infrastructure.

• Digital government directors and public-sector transformation leaders responsible for shared platforms and cross-agency services.

• Chief data officers and data-governance leaders overseeing data exchange, interoperability, registries, and information infrastructure.

• ICT directors, infrastructure managers, platform managers, systems architects, and digital-service technology professionals.

• Digital identity, payments, authentication, electronic-signature, registry, and trusted-data-exchange specialists.

• Cybersecurity, privacy, information-security, risk, compliance, audit, and technology-assurance professionals.

• Policy professionals responsible for digital government, technology policy, economic development, inclusion, and institutional modernization.

• Procurement, commercial, contract-management, and vendor-governance professionals managing DPI technology and service providers.

• Finance, investment, programme-management, and portfolio-management professionals responsible for digital infrastructure investments.

• Service-design, citizen-experience, digital-channel, and public-service professionals integrating services with shared digital infrastructure.

• Legal professionals addressing privacy, data governance, digital identity, interoperability, procurement, cybersecurity, and digital trust.

• Innovation, research, technology foresight, and digital-economy professionals monitoring emerging infrastructure models and technologies.

• Consultants, development partners, advisers, and programme specialists supporting government digital infrastructure and transformation initiatives.

Course Objectives

• Develop advanced understanding of digital public infrastructure concepts, strategic principles, architecture, governance, investment, management, and long-term sustainability.

• Assess existing digital infrastructure and identify gaps in identity, payments, data exchange, registries, interoperability, authentication, trust, and shared government platforms.

• Develop comprehensive DPI strategies aligned with national priorities, institutional mandates, economic development objectives, digital transformation goals, and public-service outcomes.

• Design governance frameworks that clarify institutional ownership, decision rights, accountability, standards, investment responsibilities, operating models, and stakeholder coordination.

• Apply interoperability principles and open standards to enable secure information exchange and seamless integration across government institutions and service ecosystems.

• Develop strategic approaches for managing digital identity, authentication, trusted credentials, consent, electronic signatures, registries, and other foundational DPI components.

• Establish cybersecurity, privacy, resilience, and trust frameworks that protect DPI from disruption, misuse, unauthorized access, fraud, and systemic vulnerabilities.

• Design inclusive DPI approaches that address accessibility, affordability, digital literacy, connectivity, alternative channels, vulnerable populations, and equitable access to digital services.

• Evaluate technology architecture choices including centralized, federated, modular, cloud, hybrid, open-source, proprietary, and shared-platform approaches.

• Develop sustainable DPI financing, procurement, partnership, and operating models that balance affordability, innovation, resilience, competition, and long-term public ownership.

• Establish performance and benefits-realization frameworks that measure DPI adoption, interoperability, reliability, cost efficiency, service outcomes, inclusion, security, and public value.

• Create an implementation roadmap for scaling DPI while managing legacy systems, institutional dependencies, technology risks, workforce requirements, ecosystem participation, and emerging technologies.

Comprehensive Course Outline

Module 1: Foundations of Digital Public Infrastructure

• Understanding digital public infrastructure and its role in enabling secure, interoperable, inclusive, reusable, and scalable digital government services.

• Examining core DPI concepts including shared infrastructure, digital public goods, interoperability, reusable platforms, open standards, digital trust, and ecosystem participation.

• Distinguishing DPI from conventional government IT systems, standalone digital services, enterprise applications, national ICT infrastructure, and private-sector technology platforms.

• Assessing the strategic value of DPI for reducing duplication, improving service delivery, expanding digital access, strengthening institutional coordination, and accelerating government modernization.

Module 2: DPI Strategy and National Digital Transformation

• Developing DPI strategies that connect foundational digital capabilities with national development priorities, government transformation objectives, economic growth, and citizen outcomes.

• Assessing institutional and national digital maturity to determine priorities for identity, payments, data exchange, registries, platforms, interoperability, and digital trust.

• Establishing strategic principles for openness, inclusion, interoperability, privacy, security, resilience, competition, sustainability, and public accountability.

• Creating phased DPI roadmaps that coordinate policy, technology, investment, institutional reform, workforce capability, ecosystem development, and service transformation.

Module 3: DPI Governance and Institutional Architecture

• Designing governance models that establish ownership, accountability, decision rights, operating responsibilities, standards, funding arrangements, and oversight mechanisms.

• Coordinating multiple government institutions around shared infrastructure while addressing competing mandates, institutional incentives, political priorities, and operational dependencies.

• Establishing cross-government governance bodies responsible for architecture, interoperability, cybersecurity, standards, investment, service integration, and performance.

• Developing mechanisms for stakeholder participation involving government agencies, private providers, civil society, technical communities, citizens, and development partners.

Module 4: Digital Identity and Trust Infrastructure

• Understanding digital identity ecosystems including identity proofing, authentication, credentials, assurance levels, identity lifecycle management, and secure access to government services.

• Designing identity architectures that balance security, usability, privacy, inclusion, interoperability, recovery mechanisms, and access across multiple service channels.

• Establishing governance controls for identity providers, authentication services, credentials, verification mechanisms, identity data, and trusted digital transactions.

• Addressing emerging identity challenges involving biometrics, mobile identity, decentralized credentials, digital wallets, AI-enabled verification, identity fraud, and exclusion risks.

Module 5: Digital Payments and Transaction Infrastructure

• Examining digital payment infrastructure and its role in government transfers, taxation, licensing, social programmes, public procurement, and citizen-facing financial transactions.

• Designing interoperable payment ecosystems that support security, accessibility, affordability, transparency, reliability, and integration across government services.

• Managing payment risks involving fraud, identity theft, unauthorized transactions, operational disruption, financial exclusion, and third-party dependency.

• Developing strategies for connecting digital payment infrastructure with identity, registries, service platforms, data exchange, and government financial-management systems.

Module 6: Data Exchange, Registries and Interoperability

• Designing trusted data-exchange frameworks that enable authorized information sharing between government institutions while protecting privacy and maintaining data integrity.

• Establishing interoperability standards covering data formats, APIs, metadata, identifiers, messaging, authentication, authorization, service discovery, and system integration.

• Managing foundational registries and authoritative datasets that provide reliable reference information for government programmes and digital services.

• Addressing data fragmentation, duplication, inconsistent identifiers, legacy databases, poor data quality, institutional silos, and incompatible technology environments.

Module 7: Shared Government Digital Platforms

• Designing reusable government platforms that provide common capabilities for authentication, payments, notifications, document management, data exchange, workflow, and service integration.

• Assessing centralized versus federated platform models and determining appropriate responsibilities for national, sectoral, institutional, and shared-service operators.

• Establishing platform management practices covering service availability, capacity, performance, security, version management, user support, integration, and continuous improvement.

• Developing platform onboarding frameworks that allow government agencies and approved ecosystem partners to connect efficiently while maintaining security and governance standards.

Module 8: DPI Architecture, Standards and Technology Choices

• Developing reference architectures that define infrastructure layers, interfaces, shared services, security controls, data flows, integration patterns, and technology dependencies.

• Evaluating cloud, hybrid, on-premises, modular, open-source, proprietary, and distributed technology approaches against strategic DPI requirements.

• Applying open standards and interoperability principles to reduce technology lock-in, improve competition, support portability, and encourage ecosystem innovation.

• Managing technical debt, legacy modernization, system dependencies, scalability requirements, infrastructure capacity, and architectural complexity across long-term DPI programmes.

Module 9: Cybersecurity, Privacy and Digital Trust

• Establishing cybersecurity architectures that protect DPI from unauthorized access, service disruption, malicious attacks, fraud, data compromise, and systemic technology failures.

• Designing privacy-by-design approaches covering data minimization, lawful processing, consent, access controls, retention, sharing, transparency, and individual rights.

• Developing trust frameworks that strengthen confidence in digital identities, transactions, data exchanges, electronic records, digital signatures, and government platforms.

• Establishing incident response, business continuity, disaster recovery, resilience testing, threat monitoring, and coordinated response mechanisms for critical DPI.

Module 10: Inclusion, Accessibility and Citizen-Centered DPI

• Designing DPI to support citizens with different levels of digital access, literacy, connectivity, affordability, language, disability, geography, and technology availability.

• Establishing assisted and alternative service channels that prevent digital infrastructure from creating exclusion or eliminating meaningful access to essential government services.

• Applying user-centered design and accessibility principles to digital identity, payments, authentication, service portals, data-sharing mechanisms, and government platforms.

• Measuring inclusion outcomes through adoption, accessibility, affordability, service completion, user experience, trust, geographic coverage, and equitable access indicators.

Module 11: DPI Procurement, Financing and Partnerships

• Developing procurement strategies that support interoperable, sustainable, secure, competitive, and reusable digital public infrastructure rather than isolated technology acquisitions.

• Evaluating public financing, shared-service funding, development financing, public-private partnerships, subscription models, and other approaches for sustainable DPI investment.

• Establishing vendor-management practices addressing transparency, security, interoperability, audit rights, service continuity, data ownership, pricing, and technology dependencies.

• Managing ecosystem partnerships with technology companies, financial institutions, telecommunications providers, civil society, academia, standards organizations, and digital innovators.

Module 12: DPI Operations, Service Management and Sustainability

• Establishing operating models for managing critical shared digital infrastructure, including service ownership, support, maintenance, monitoring, capacity, security, and performance management.

• Developing service-level frameworks covering availability, response times, reliability, incident resolution, capacity planning, recovery, and user support.

• Establishing lifecycle-management practices for infrastructure components, platforms, APIs, standards, identity systems, registries, and shared services.

• Designing long-term sustainability strategies that address funding, institutional ownership, technical skills, maintenance, upgrades, ecosystem adoption, and changing user requirements.

Module 13: DPI Performance, Benefits and Impact Measurement

• Developing performance indicators covering infrastructure reliability, service adoption, interoperability, transaction volumes, integration, cost efficiency, inclusion, security, and user satisfaction.

• Establishing benefits-realization frameworks that connect DPI investments with reduced administrative costs, faster services, improved access, stronger transparency, and better public outcomes.

• Using dashboards and analytics to monitor platform performance, agency adoption, service integration, infrastructure health, risks, incidents, and emerging capacity requirements.

• Conducting periodic evaluations to determine whether DPI investments remain aligned with strategic priorities, citizen needs, technology developments, and institutional transformation objectives.

Module 14: DPI Risk, Resilience and Crisis Management

• Identifying systemic risks arising from centralized infrastructure, shared dependencies, cyber threats, technology concentration, vendor lock-in, operational failures, and institutional coordination weaknesses.

• Developing resilience strategies for critical digital infrastructure covering redundancy, failover, disaster recovery, continuity planning, emergency operations, and recovery testing.

• Establishing crisis-management frameworks that coordinate government institutions, infrastructure operators, technology providers, cybersecurity teams, and other stakeholders during major incidents.

• Conducting stress tests and scenario exercises to evaluate DPI resilience against cyberattacks, infrastructure failures, data corruption, service overload, technology disruptions, and other crises.

Module 15: Emerging DPI Technologies and Strategic Issues

• Examining emerging applications of AI, distributed systems, digital wallets, verifiable credentials, privacy-enhancing technologies, cloud-native platforms, and advanced interoperability models.

• Assessing how AI can strengthen identity verification, fraud detection, service personalization, data exchange, infrastructure monitoring, and government decision support while creating new risks.

• Exploring evolving approaches to decentralized identity, digital credentials, trusted data spaces, interoperable registries, open APIs, digital public goods, and cross-border digital infrastructure.

• Developing strategic foresight capabilities to anticipate technological disruption, changing citizen expectations, cybersecurity threats, regulatory developments, and future infrastructure requirements.

Module 16: Integrated DPI Strategy and Management Capstone

• Developing a comprehensive DPI strategy integrating digital identity, payments, data exchange, registries, interoperability, shared platforms, cybersecurity, privacy, inclusion, and governance.

• Creating a multi-year DPI implementation roadmap with strategic priorities, investment requirements, institutional responsibilities, technology dependencies, milestones, and measurable outcomes.

• Designing executive DPI dashboards that track infrastructure performance, adoption, interoperability, security, inclusion, investment, service outcomes, and ecosystem participation.

• Presenting a practical capstone strategy demonstrating how public institutions can build resilient, trusted, inclusive, interoperable, and sustainable digital infrastructure at scale.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group (at a discount of 10% to 50%) at requested location all over the world. The Onsite course fee covers the course tuition, training materials, two break refreshments, buffet lunch, airport transfers, Upskill gift package, and guided tour.

Visa application, travel expenses, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808

Terms of Payment:

Unless otherwise agreed between the two parties’ payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.